Posting Id: 1496
Number of Positions: 1
Department: Community Services
Division: Recreation and Culture Services
Shift: Flexible Weekdays, evenings and weekends
Rate of Pay: $26.00 - $26.00 Hourly
Job Type: Part Time
Posting Type: Internal and External
Posting Date: 06/30/2022
Application Deadline: 07/10/2022
Position Summary
Reporting to the Heritage Services Coordinator, The Cultural Services Assistant – Heritage Services Operations will be responsible for the supervision and administrative support for day-to-day operations for the Heritage Services portfolio. This includes the operations and program delivery at the Richmond Hill Heritage Centre, Richmond Hill David Dunlap Observatory and off-site operations during the daytime, evenings, weekend and holidays.
Key Duties and Responsibilities
Operations
- Schedule Gallery Attendants and Program Staff to ensure that operations and programs run efficiently.
- Ensuring that replacements are scheduled as needed, and input all hours into the payroll system.
- Request and schedule volunteers to ensure that programs and events run efficiently.
- Provide day-to-day direction and supervision to program and facility staff and volunteers.
- Deliver staff and volunteer performance evaluations, in consultation with the Heritage Services Team.
- Conduct training sessions and meetings as required.
- Assist with the facilities and group bookings process
- Complete all necessary forms (accident, incident, daily report, risk management) neatly and accurately and submit to the Heritage Services Coordinator.
- Conduct Point of Sale transactions, input program registrations.
- Deposit and record all monies collected in the safe at the end of the day/shift.
- Prepare the regular bank deposits and related statistical information as required.
- Responsible for producing all printed and written documents required in fulfilling job responsibilities (i.e. all word processing, Point of Sale reports, tables and charts, exhibit graphics, etc.)
- Maintain and take inventory of the promotional sales items. Assist the Coordinator with product purchasing and development.
- Maintain and take inventory of operating and program supplies/kits. Order/purchase necessary supplies, with the approval of the Heritage Services Coordinator.
- Ensure the cleanliness, safety and security of the facility(s) and its contents during operation.
- Report any facility deficiencies to the Asset Management Division.
- Report any Technological deficiencies to the Information Technology Division
- Ensure the facility(s) are completely secured (i.e. alarm activated, doors and windows locked) before leaving at the end of the day
- Know of any upcoming changes to the program schedule, staffing schedule and Heritage Services and facility bookings.
- Assist the Heritage Services Coordinator with Heritage Services and facility bookings to include rentals, group/private tour packages and outreach/virtual programs and ensure all necessary contracts are completed
- Assist with the recruitment and interviewing of potential new staff
- Assist the Heritage Services Coordinator with planning and implementing staff/volunteer training.
Duties and Responsibilities Cont'd (if applicable)
Program Delivery:
- Prepare city-wide public programs (in-person and virtual), workshops, tours, partnerships, teas and events for Heritage Services
- Conduct citywide public programs (in person and virtual), workshops, tours, teas and event for Heritage Services.
- Ensure all necessary programming reports are updated and provided to the required staff
- Conduct participant evaluations of the programs and provide statistical information as required.
Team Support:
- Assist the Heritage Services Coordinator and the Heritage Services Assistant – Outreach and Development with program research and development including public programming; special events and fundraising initiatives.
- Assist the Heritage Services Coordinator and the Heritage Services Assistant – Outreach and Development with the promotion of Heritage programs and events.
- Assist the Heritage Services Coordinator and the Heritage Services Assistant – Outreach and Development with the promotion of Heritage programs and events.
- Assist the Heritage Services Coordinator and the Heritage Services Assistant – Curatorial and Education with education program delivery
- Assist the Heritage Services Coordinator and the Heritage Services Assistant – Curatorial and Education with collections management tasks including digitization, database management and cataloguing.
- Assist the Heritage Services Coordinator and the Heritage Services Assistant – Curatorial and Education with exhibition preparation and installation.
- Act in the absence of team members as required.
General:
- Represent the City of Richmond Hill by presenting yourself in a co-operative, organized, enthusiastic and well-groomed manner. Report to work promptly to ensure the Heritage Centre/programs/events are opened/started on time as scheduled.
- Attend scheduled staff meetings and staff training sessions.
- Know and understand the policies and procedures of the facility(s), and of the Community Services Department and ensure they are enforced with all staff and volunteers.
- Maintain excellent public relations at all times, with staff and the public.
- Ensure adaptations occur for individuals who require extra support.
- Apply first aid when necessary.
- Perform other duties as assigned.
Required Skills/Knowledge
- Two years supervisory experience
- Two years program delivery experience; in-person and virtual, preferably in a Museum/Heritage/Arts/Educational environment
- Proficient in Microsoft Office Suite, Active Net Registration and Point of Sale Systems, Adobe Acrobat Reader,
- Knowledge of Past Perfect is an asset
- Team player with strong customer service and organizational skills
- Prioritization and time management skills
- Must be organized and able to work independently
- Demonstrates good judgment, problem solving skills and make sound decisions
- Heavy lifting is required up to 40lbs
- Ability to work a flexible schedule including weekends, holidays and evenings – especially during the summer months.
Education and Experience
- Post-Secondary Education in Museum Studies, Education, or a related discipline
- Current Standard First Aid Certificate
- High Five: Principles of Healthy Child Development Certificate
- Food Handlers Certificate
- Class G Drivers License with use of a vehicle (Mileage Compensated)
- Satisfactory Police Vulnerable Sector check upon hiring
Leadership Competencies
- Demonstrates personal leadership
- Builds people and culture
- Cultivates open communication
- Shapes the future
- Navigates and leads through complexity and change
Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.
We thank all candidates for their interest, however, only those under consideration will be contacted.
The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.
Please note, to be considered for a career opportunity at the City of Richmond Hill you must have received the full series of a COVID-19 vaccine approved by Health Canada (or the World Health Organization). You may also be required to receive any COVID-19 boosters recommended by public health authorities. The City of Richmond Hill will consider cases requiring accommodation as stipulated by relevant employment standards legislation or regulation and/or the Ontario Human Rights Code.
