Associate Director, Guest Services
Edmonton Symphony Orchestra & Francis Winspear Centre for Music
This position is responsible for overseeing all ticketing processes and making sure every patron and guest of the Winspear Centre has an extraordinary and personalized experience. You supervise quality assurance for all customer service systems and customer interactions, with particular focus on ticket purchase processes. You manage the Guest and Ticket Services Team and support other departments within the organization by soliciting and sharing guest feedback, tracking customer service issues, and presenting analysis reports on the effectiveness the organization’s current customer service policies and recommendations for improvements.
Your qualifications include a post-secondary degree and background in the entertainment or events industry. You understand people and are innovative and proactive in creating solutions that serve the customer’s best interests. A strong working knowledge of database software platforms is recommended, and management or supervisory experience is required. An appreciation of the value arts and culture bring to the community as a whole is necessary for success in this role.
For more details on the role, please visit www.WinspearCentre.com/employment.
Please submit your résumé and cover letter to Meghan Unterschultz at meghan@winspearcentre.com. Subject line: Associate Director, Guest Services. Please no phone calls.
Closing date: Friday, June 14, 2013, at 4:30 pm
