Database and Box Office Manager
The Ottawa Symphony Orchestra (OSO) is a 90-member community-based professional orchestra presenting a 5-concert series annually in the National Arts Centre, as well as contract engagements and a Symphony for Schools program.
The position of box office and database manager is a key position in the organization, responsible for all aspects of ticketing, and for maintenance of the Sumac database for the OSO. As the main point of contact between the Ottawa Symphony and our patrons, excellent communication skills are required.
Hours: 30 hours/week. Scheduling is flexible. Salary and benefits negotiable.
Please send cover letter and CV to:
Alana Gralen, General Manager
gm@ottawasymphony.com
(No phone calls, please)
Closing date of competition: July 24, 2013
Responsibilities:
1. Database Management
Maintain the Sumac database
- Enter data collected from single ticket sales, telemarketing, subscriptions and subscription renewals, and special events.
- Enter data from donations, foundations, and other revenue sources.
- Process all individual donations and issue tax receipts.
- Maintain up-to-date information on OSO donors and subscribers.
- Receive, reconcile and prepare all cheques for deposit. Process and reconcile credit card payments. Make bank deposits as needed.
- Sort data and edit duplications.
- Convert historical data from other sources into the Sumac database.
- Provide up-to-date information for telemarketing campaigns, subscription renewals, fundraising, special events, distribution of special offers, and other initiatives as required in cooperation with the General Manager and the Marketing Coordinator.
2. Subscriptions/Ticketing
Oversee and manage all aspects of subscriptions and ticketing
- Process new subscriptions and single ticket orders from subscribers throughout the season.
- Work with the NAC Box Office Supervisor to set up and process concert tickets through the TicketMaster system.
- Manage all aspects of group ticket sales.
- Coordinate tickets for school program (Students at the Symphony).
- Work with the Marketing Coordinator to manage and implement the annual subscription renewal process, including timelines, tracking of renewals, and campaign for new subscribers.
- Work with the Marketing Coordinator to set up and manage special ticket offers as needed throughout the season.
- Work with the Marketing Coordinator and General Manager to set ticket prices, incentives, etc.
- Prepare status reports as directed by the General Manager.
- Staff the OSO information table at concerts to hand out reserved tickets and provide details to concert goers.
- Attendance, outside of office hours, is mandatory at OSO concerts and special events.
3. Special Events
- Sell tickets as required for special events.
- Prepare lists of event attendees as required by Special Events Committee.
- Attend special events and coordinate ticket administration.
4. Assist with general administration
- Answer phones and take messages.
- Open, sort and distribute mail.
- Make bank deposits.
- Assist with other administrative tasks as required.
Requirements/Skills
Education:
Bachelor's degree or equivalent work experience
Experience:
The necessary computer skills to learn and maintain the database are essential. Knowledge of ticketing and subscription procedures is desirable. Preference will be given to those experienced in database systems and/or ticketing, but experience in the arts or nonprofit sector will also be considered.
Skills:
Bilingual French/English required
Excellent communication skills
Ability to multi-task
Ability to work independently and as part of a team
Advanced computer skills including familiarity with database systems and QuickBooks
Background knowledge of classical music an asset
