Job Posting

Competition number: J0721-1583
Department: Digital Experiences + Design
Status: Full-Time, 1 year term with possibility of position becoming permanent
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)
Annual/hourly salary: $55,600- $72,000 (position with benefits and pension plan)
Closing date: August 29, 2021
 
Equity, Diversity and Inclusion:
It is the National Arts Centre’s goal to be a more welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process.
 
COVID-19 pandemic
The incumbent may be required to work remotely either full-time or in a hybrid fashion until the end of the pandemic. All necessary working tools needed to fulfill the duties and responsibilities of this position will be provided to the employee for this purpose.
 
Canada is our stage.
The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety. The Centre also invests and nurtures in our next generation of audiences and artists from across Canada. Our vision is to lead and support the renewal of the Canadian performing arts sector over the next three years, as detailed in The Next Act, the NAC’s strategic plan for 2020-2023. Through collaboration and investment in creation, production, co-production, and dissemination, along with a heightened focus on community engagement, learning, and innovation, the NAC will shape a more diverse, equitable, and inclusive future for the performing arts in Canada.
 
Key activities:
The Digital Experiences + Design team is responsible for the complete design and development lifecycle of the NAC’s web-based products and services, audio/video broadcast studio, and digital media installations, including the Kipnes Lantern.
 
The Digital Experiences + Design Team at the NAC has grown into a strong team, with expertise in user experience design, content strategy, software development and analysis, interaction and content design, and audio and video production. As our projects grow in scale, so must our team.
 
We are looking for a charismatic and experienced Virtual Events Technician to play a key role in delivering an exceptional experience that connects remote participants and audiences. This role operates at the intersection of technical know-how and superior customer experience. Professional communication, attention to detail and the ability to multitask, all while remaining calm under pressure, are pre-requisites to success.
 
From a theatre production perspective, consider this role a blend of House Manager and Stage Manager for virtual events. You will be routinely interacting with virtual participants, artists and audiences while communicating logistical “housekeeping” reminders and troubleshooting technical issues. Bilingualism and professionalism are essential.
 
While working on the Digital Experiences + Design team, you will have the opportunity to:
• Work with the Associate Producer, Digital Programming to produce routine virtual events as well as innovative one-off virtual events,
• Collaborate with other members of the Digital Experiences team to develop new creative technical solutions for our live virtual programming,
• Collaborate with colleagues in Artistic Programming, Production and Marketing and Communications colleagues,
• Collaborate with event hosts and producers to select the ideal technology and format for each event,
• Coordinate and reliably deliver virtual events such as: virtual workshops, town halls, discussion
panels, masterclasses, interview, webinars,
• Provide pre-production coordination, real-time technical support and post-production for preparing
video replays recordings of past events,
• Event tech budgeting and selection,
• Coordinate real-time closed captioning and ASL,
• Troubleshoot tech issues during live virtual event,
• Cue of on-screen graphics prepared by our design team,
• Event tech post-mortem analysis and learning,
• Coach colleagues to be able to self-produce their own smaller events including production
fundamentals and brand standards, approaches to troubleshooting,
• Camera operation for select events, as required,
• Podcast recordings with remote guests, as required.
 
Required qualifications:
• Recent* experience producing and reliably delivering professional-quality virtual events for online
audiences,
• Significant** experience working with AV technology and videoconferencing technologies,
including Microsoft Teams, Zoom, Hangouts, Facebook Live and Riverside,
• Customer focused with professional presentation and approach and a business mindset,
• Service mindset with excellent written and verbal communication skills,
• Strong design experience sensibility and previous experience producing virtual events and
livestreams,
• Developed skills in audio and video production and post-production hardware and software like
Adobe Creative Suite: Audition, Premiere Pro, Media Encoder,
• Developed technical skills for video editing, production and distribution on social platforms,
• Flexible and adaptable to new products, servers and systems,
• Excellent project management skills with strong problem solving and solution finding skills,
• Strong interpersonal skills and a positive can-do attitude,
• Ability to identify, communicate and mitigate risks to project success,
• Ability to multitask with strong-time management and organizational skills,
• Ability to occasionally work evening or weekends,
• Bilingualism in both English and French, verbal and written.
 
*Recent denotes experience normally acquired within the last five (5) years.
 
**Significant experience is defined as the depth and breadth of experience normally associated with fulltime performance of duties for a minimum period of three (3) years.
 
PLEASE NOTE: we ask that you provide concrete examples of experience and knowledge to help us
evaluate your application. If you do not provide sufficient examples, your application may be screened out from this hiring process.
 
Who can apply:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.
 
All communication will be conducted through email and interviews via videoconferencing. Please ensure to have the most up-to-date information on your resume including your current email address.
If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted.
 
The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Criminal Record Check as a condition of employment.
 
While we appreciate all applications, only those selected for an interview will be contacted by us.
How to apply:
Please submit your cover letter and resume online through our ‘Careers Opportunities’ website at
https://nac-cna.ca/en/careers.