Company Overview:
BookNet Canada is a small, non-profit agency dedicated to supporting Canada's book industry.
So what does that mean? We partner with people from all different layers of the industry. From independent booksellers to multinational publishing houses, our relationships with industry players allow us to develop strategies to keep the Canadian publishing industry healthy and happy. We provide training and education to help publishers and retailers adapt to new technology and software solutions (for example, SalesData tracks 85% of the Canadian trade print market, while CataList allows publishers to create robust e-catalogues, and our BiblioShare metadata service served up 180 million queries last year alone!).
The opportunity:
The Product Management team delivers industry-driven solutions that make it easier for booksellers, publishing houses, and other stakeholders to promote and sell books, reach new audiences, and embrace new technologies. We like to participate fully in all product development aspects, working on idea generation, implementation, and ongoing support. We like to learn and bring that learning into our day-to-day.
As a Product Coordinator, you'll play an integral role in supporting the Product Management team by accomplishing the following:
- Create and maintain documentation (both internal technical specs and user-facing documentation), participate in the software release process and quality assurance testing (25% of responsibilities).
- Assist with data processing and troubleshooting (20% of responsibilities).
- Review and correct bibliographic data with stakeholders and partners (20% of responsibilities).
- Provide customer support, including assistance, training, and education of our users and stakeholders (20% of responsibilities).
- Work with data to produce reports and newsletters (10% of responsibilities ).
- Other general duties as needed (5% of responsibilities).
For the physically-distanced interview, come prepared to speak about your experience and share some examples of your problem-solving abilities. Have stories to tell about how you used data to inform decision-making? Have you found a creative way to answer a customer’s request? Let's get the virtual campfire ready.
What we're looking for:
We believe in professional development and lifelong learning. If you have some or all of the selected skills and experience we believe are valuable for this position, please share them in your cover letter. Don't know something yet? We're hoping you'd be prepared to learn!
We’re looking for the following:
- Strong English communication skills (both written and verbal), honed in a customer experience-driven environment
- Comfort and flair for tracking and reporting project metrics using data as well as user feedback
- Poised and prepared when presenting in front of others, whether in small groups such as a training session or in front of a larger stakeholder gathering — you'll get lots of practice
- A great team player — you can work independently while maintaining a focus on team dynamics and goals
- Flexible, organized, and attentive to detail
- A love of and commitment to deadlines
Nice-to-haves (don’t let these hold you back from applying):
- Experience or an interest in bibliographic metadata
- Experience writing technical documents, such as specifications and user documentation — if you can, show us what you've written
- Experience in project management — in your cover letter, don't hesitate to explain the projects you've worked on and how you contributed
- French language skills — let us know your comfort with writing and speaking in French
- A strong interest in the intersection of books and technology
What we can offer:
Salary: $47,500–$60,000 per year
Benefits package:
- Group health/dental/insurance benefits program with spouse & family coverage
- Group RSP program through a socially responsible fund (staff-driven initiative)
- Wellness program allowance
- Remote work: our workplace is fully remote (and applicants across Canada are encouraged to apply!)
- 15 vacation days per year
- Three paid employee-sponsored volunteerism days
- Paid office closure between December 25 to January 1
- Summer hours
- Time & budget allocated for professional development
- Equipment to do your job provided at our expense (both Mac and PC operating systems supported)
Other perks:
We have a small, dedicated team of great people. We are committed to work/life balance — maybe that's why current and former employees have given us 4.9/5 on Glassdoor.
We're also fond of fun with monthly engagement activities with colleagues who have seen us trying curling and axe throwing, watching trailers, movies, and baseball games, and joining craft-along lunches and Netflix parties! We always welcome new ideas for our social events, as well!
Justice, Equity, Diversity, and Inclusion statement:
At BookNet Canada, we are committed to Justice, Equity, Diversity, and Inclusion. We were founded in 2002 to address systemic challenges in the book industry. As we promote diverse voices in the industry, we also promote the same internally and focus on building an inclusive team environment that is welcoming to the authentic you. We believe that just as every page contributes to the making of a story, every team member contributes to our vision and makes our work possible.
We recognize that to build the best products and services for the Canadian book industry, we must work with the best. We recognize our work is improved by working with diverse people with expansive skills and experience under their belts. We do not discriminate based on race, religion, indigeneity, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, abilities, or other legally protected identities.
The other important bits:
There are two positions available. Both will be available for a flexible Fall 2023 start date.
If this sounds like a good opportunity for you, send your resume and a cover letter to jobs@booknetcanada.ca with the subject line “Product Coordinator position”. We'll consider applications from qualified candidates of all professional backgrounds, but make sure you tell us why working at the intersection of books and technology interests or matters to you.
