About the Position
The National Ballet of Canada, is looking for committed and enthusiastic part-time staff to work in the Call Centre and on-site Box Office within the Audience & Donor Services (ADS) Department beginning January 2024.
Commitment to Availability
The ADS Department offers a dynamic experience within an exciting and fast-paced environment. This is a Part-Time, Seasonal position due to the nature of the work. The performance months (November, December, March and June) require 20 – 30 hours a week while the non-performance months require 15 - 20 hours a week. The contract runs until the end of the Ballet’s season, June 30, 2024, followed by the possibility of renewal which would start at the beginning of the next season, July 1, 2024.
Key Responsibilities
- Responsible for inbound phone sales which include processing ticket sales, In Studio classes, and subscription renewal calling
- Reception coverage; answer inquiries over the phone, on email and in person, greet guests and visitors, assist with deliveries, and other administrative duties as assigned
- Complete in-person transactions and provide patron services at the Box Office located at the Four Seasons Centre for the Performing Arts
- Administer membership renewal calls, as required
- Stay informed and knowledgeable in all aspects of The National Ballet of Canada including repertoire, events, membership, In Studio, policies and procedures
- Assist with patron inquiries and resolve any issues with professionalism over the phone, through email correspondence and in person
- Provide administrative support to the management team and assist with related processing, database maintenance and other administrative tasks
- Maintain a professional attitude and appearance while representing The National Ballet of Canada
- Required to stay current with legislative training, as it pertains to customer service (ie. AODA, Ontario Health and Safety Act)
Qualifications
- A minimum of 1 year experience in delivering a high level of customer service
- Excellent verbal and written communication skills
- Professional interpersonal skills
- Attention to detail
- Able to take initiative, learn quickly and adapt to changing demands
- Knowledge of Tessitura Ticketing Software is an asset
- Strong ability to learn new software systems and communications tools including but not limited to; Tessitura, Mindbody, Slack, and Microsoft Office
- A passion for the performing arts is an asset
Work Requirements
Performance Months (November, December, March and June):
- Weekday, evening, and weekend shifts as required
- Ability to work a minimum of 15 hours per week and up to 25 hours per week during peak business operations
- Operation Hours: 10:45am – 10:00pm, Monday to Saturday, 10:30am – 3:00pm Sunday
- Location: Call-Centre at The Walter Carsen Centre and the Box Office at the Four Seasons Centre for the Performing Arts
Non-Performance Months:
- Weekday, evening, and weekend shifts as required
- Ability to work a minimum of 15 hours per week and up to 30 hours per week
- Operation Hours: 10:45am – 5:00pm, Monday to Friday
- Location: Call-Centre at The Walter Carsen Centre (primary) and the Box Office at the Four Seasons Centre for the Performing Arts (as required)
Compensation and Benefits
- This is a unionized position with a starting pay of $17.54 per hour
- Complimentary and discounted tickets to performances
- After one full year of employment; Pay increase, Access to a Health Spending Account, Enrollment into company matching Retirement Savings Plan
