Career Opportunity
Guest Services
Customer Service Representatives
Does making someone’s day brighter give you a thrill of satisfaction?
Are you the kind of person who thrives in a dynamic work environment?
Would you like to work flexible hours in the heart of Edmonton’s Arts District?
The Francis Winspear Centre for Music is recognized as one of North America’s finest acoustic concert venues. This community facility is home to the Edmonton Symphony Orchestra, hosts internationally recognized groups and artists, and serves many of the city’s businesses and arts and community service organizations with over 400 events per year. The Winspear Centre’s vision is to deliver outstanding guest experiences and ensure that every person who visits this building feels warmly welcomed and enjoys every aspect of their experience.
The Francis Winspear Centre for Music (FWCM) & Edmonton Symphony Orchestra (ESO) is seeking multiple individuals to fill the role of Guest Services Customer Service Representatives.
As a Guest Services CSR, you fill one of the most pivotal roles in our organization since you are one of the first points of contact between the Winspear Centre and our community. You make sure that every guest is greeted with a smile and feels valued and important. This position is within the Events Management Guest Services team, and you will be trained in diverse roles with a strong focus in ticketing services. Our CSRs provide answers to questions, process transactions, handle record-keeping and administrative tasks, and take ownership for solutions to customer concerns. To succeed in this role, you delight in working with people and have the compassion, patience, and follow-through to provide excellent customer service. This role involves 15-30 hours/week on a flexible schedule, which includes evenings and weekends.
Your qualifications are a great attitude and experience working in a customer service position. You are highly organized, enjoy working independently as part of a team, are proficient with computer technology, and are committed to building strong communities. Familiarity with Tessitura and/or experience with event coordination and records management are assets. Your passion for music will set you apart. What you get is a part-time position with flexible hours working in one of Edmonton’s cornerstone arts organizations with access to symphony concerts, ongoing training, and professional development opportunities.
Our Guest Services team is evolving to meet the needs of our community, today and into the future. Please submit your application and share with us how you deliver happiness to your customer.
Submit your résumé and cover letter as a single-attachment PDF to Guest Services Manager Danielle Dolgoy at ddolgoy@winspearcentre.com. Subject line: Guest Services CSR. Please mention how you heard about this posting. No phone calls. Closing date for applications is Monday, June 30, 2014 at 4:00 pm.
