Job Posting

Alberta Ballet: Full-Time Box Office Customer Service Representative - Calgary or Edmonton

Alberta Ballet: Full-Time Box Office Customer Service Representative - Calgary or Edmonton

Reports to: Box Office Manager
Start Date: Immediate

THE POSITION
This position works to provide excellent customer service to a diverse audience for Subscription and Individual performance sales of more than $5 million annually. The Box Office Customer Service Representative is responsible for all areas of box office ticket sales, customer service and is an active participant with the Marketing Management team.

AS A MEMBER OF THE ALBERTA BALLET TEAM, PROVIDE LEADERSHIP THAT:
• Demonstrates and models behaviors that reflect and support our strategy
• Communicates our mission and values to all stakeholders
• Provides for a comfortable and safe place to work
• Contribute to good inter-departmental communications and interpersonal relations

IDEAL CANDIDATES WILL POSSESS:
• Excellent organizational, interpersonal and customer service skills
• Capacity to be flexible, cooperative, authoritative, professional, and pleasant in an environment prone to interruptions and change
• Ability to efficiently learn and operate the Tessitura computer ticketing system to process sales, assign seats, maintain patron records and generate tickets
• Capability to guide patrons through the use of the Alberta Ballet website
• Above average accuracy in typing and processing of numbers, including competency with word processing and spreadsheet software
• Must be punctual and dependable

KEY RESPONSIBILITIES:
• Process subscription and single ticket purchases and exchanges in person, by phone, mail, internet and fax in a helpful, friendly and accurate manner
• Be aware of and provide current information to all patrons in a proactive manner for all Alberta Ballet performances and events
• Support Alberta Ballet customer service policies by solving patron problems and special needs in a courteous and diplomatic manner
• Staff day of show performance box offices as needed including ticket sales, ticket pick up, and or call centre
• Participate in all training sessions in a positive, willing and thoughtful manner
• Conduct seating maintenance (holds and releases, season seating assignments, etc.) in the Tessitura system
• Other duties as assigned

QUALIFICATIONS:
• Minimum grade 12 education
• Excellent communicator both verbal and written
• At least 2 years experience in a primary customer service role with qualified sales experience, conflict resolution, and customer fulfillment
• Excellent computer skills, including: database management, Excel, Word, PowerPoint
Alberta Ballet offers a dynamic, professional and rewarding work environment.

Those interested in applying are invited to submit a resume along with cover letter stating salary expectations, via email by November 1, 2014.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Submit Resume to:
Alison Geskin – Director, Development and Communications
alisong@albertaballet.com or fax: 403.245.6573

Application Deadline: 
Saturday, November 1, 2014
Start Date: 
Saturday, November 1, 2014
Type of Work: 
Full Time
City: 
Calgary or Edmonton
Province: 
Alberta
Education Level: 
High School
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
By Fax
By E-Mail

Employer Details

Alberta Ballet

Josh Hesslein
141-18 Ave SW
Calgary, AB T2S0B8
Canada