TravailEnCulture.ca

Executive Director

THE ORGANIZATION

Whether to inspire, enrich, or most of all, entertain, we boldly make outstanding live art happen here.
Western Canada Theatre is honoured to be Kamloops’ own nationally acclaimed live professional theatre company. WCT is grateful to have been creating on Tk’emlúps te Secwépemc territory within the traditional lands of the Secwépemc Nation since 1969 and to have its roots in youth theatre.
WCT believes local is global and bravely launches and performs outstanding live theatre through stories that resonate in Kamloops and beyond on three unique stages.

WCT does this by engaging with the community both onstage and off, in classrooms and rehearsal halls, in digital spaces and throughout the city. WCT is a vital local creative asset and is proud to originate professional works that are recognized regionally and nationally, presenting plays of acclaimed producing companies from all parts of Canada.

WCT operates and manages purpose-built administrative, rehearsal, and performance spaces in Kamloops, including the 165-seat Pavilion Theatre and the 685-seat Sagebrush Theatre.
Over the last 40 years WCT has grown into one of the largest producing theatres in BC. Creating a remarkable impact on the national theatre landscape: producing premieres of important new Canadian work. WCT has provided training some of Canada’s finest theatre professionals and showcasing our work and our artists across the country.

Highlights of WCT’s commitment to the community include educational ventures and regular theatre school classes in production, specialized workshops for children with Down Syndrome and those on the Autism spectrum; developing and promoting new and established Indigenous and Canadian programming and providing opportunities for female playwrights and directors.

ABOUT KAMLOOPS

Like many communities in B.C., the City of Kamloops is experiencing growth and a rapidly changing identity.

With over 100,000 residents, Kamloops has a cultural composition, age profile and other demographic attributes that reflect the shifting nature of its population. While most residents of Kamloops are of Western or Northern European origins, there are a growing number of Asian, Aboriginal, and other North American groups in the region. Opportunities exist to reflect this demographic and cultural shift in planning and developing programming and events to reflect the needs of the community.

Kamloops is one of Canada’s premier host centres for developing amateur sport, tournaments, cultural events, high performance training camps and national and international competitions. As Canada’s Tournament Capital, the city fosters a grassroots philosophy of inclusion, accessibility, and sport development. Incorporated as a city in 1893, Kamloops has transitioned into an urban city while maintaining its western hospitality. The city is home to Thompson Rivers University and benefits from the influx of students and infrastructure related to higher education.

Of note to visitors and tourists, Kamloops is a major stop on the Rocky Mountaineer scenic rail line between Vancouver, British Columbia and Banff, Alberta. The nearby Sun Peaks Resort – the second-largest ski area in Canada - draws outdoor enthusiasts to Kamloops from across British Columbia and Alberta and from around the world.

The city also takes pride in its vibrant arts community. Year-round locals and visitors alike enjoy professional and emerging art galleries and displays throughout the city. Amateur and professional theatre, music festivals, and established and emerging arts and culture organizations and events are held annually in public venues.

Kamloops is a perfect destination for those looking for year-round outdoor activities and a rich cultural life in a compact community that is easy to navigate.

THE POSITION

This is an exciting opportunity to co-lead one of Canada’s most innovative, dynamic, and successful regional theatre companies. As WCT embarks on an exciting new future of theatrical performance and production, the company is seeking an experienced Executive Director (ED) to work in a co-leadership role with Artistic Director (AD) James MacDonald.

The successful candidate will be an exceptional administrative leader who will collaborate with the creative, administrative, and production teams of WCT - in partnership with the AD - to create and implement a bold vision for the company’s future success.

The ED thrives in building positive and meaningful relationships with staff, artists, Board members, audiences, donors, and community members to support WCT’s goals. An energetic and inspirational leader, the ED is a champion of equity, diversity, inclusion and anti-racism.

RESPONSIBILITIES

Organizational Leadership

Lead and manage the administrative and business operations of WCT.
Oversee organizational finances, business development, facility management, and the Kamloops Live! Box Office.
Establish a strong, complementary, and effective working relationship with the AD.
Develop and foster the highest standards of creativity, collaboration, and inclusion, as well as fiscal, operational, and administrative excellence.
Report to the board and prepare and provide relevant information including regular financial updates and forecasts.
In partnership with the AD and the Board of Directors, implement the strategic plan.
Utilize both traditional methods and innovative digital strategies and analytics to reach and engage new and diverse audiences.
Ensure human resources is run with compassion and efficacy.
Mentor team leaders and direct reports. Monitor staff engagement and organizational culture.
Establish a strong and valuable working relationship with the Board Chair and Board of Directors.
Work with Board of Directors and WCT staff to develop and implement policies and procedures to mitigate risk.
Implement and oversee approved budgets.
Oversee the management and operation of WCT facilities.
Create, monitor, and implement WCT’s contractual agreements and obligations (e.g., CTA, ADC, PGC, co-productions).
Possess a strong business acumen that will support the growth and ongoing success of WCT.
A keen knowledge and interest in adopting technology and innovative business practices into the ongoing operations of WCT.

Fundraising & Sponsorship

Generate and steward relationships with government agencies, corporate sponsors, and individual donors, including identifying and securing new funding sources and partnerships.
Build relationships with key local, provincial, and national government representatives, including the BC Arts Council and Canada Council.
Create partnerships and relationships to both drive revenue and increase awareness of WCT in the community.
Manage major grants, including writing, submitting, monitoring, and reporting outcomes in accordance with established requirements.

In Collaboration with the Artistic Director

Work with the AD to develop production and related budgets to support the artistic vision of WCT within a sustainable financial framework.
Work with the AD on fund development, sponsorship, donor relations, marketing, and publicity.
Along with the AD be the public face of WCT and represent the company in Kamloops and the surrounding region.
Create an open, collaborative, and productive environment for staff, artists and volunteers.
Participate in and advise regional, provincial, and national committees and organizations (e.g. PACT).
Ensure WCT represents and is accessible to the broad and diverse community.

CANDIDATE QUALIFICATIONS

Minimum five years of senior management experience in a producing theatre organization or in the performing arts in general or multi-faceted, complex organization.
Demonstrated experience in budgeting, financial forecasting, and reporting.
Strong leadership and communication skills, with the ability to establish and build relationships with key stakeholders.
Demonstrated understanding of and proven commitment to the values of equity, inclusion, and diversity with a track record of inclusive, strategic leadership and collaboration.
Experience in theatre facilities management is an asset.
Solid understanding of the business side of the performing arts, including producing, marketing, venue management, subscription and ticket sales, pricing/scaling tactics, and artist and labour relations.
An understanding of digital and social media as they relate to marketing and communications.
Proven success in fundraising including individual giving, foundations, corporate sponsorships, and government funding.
Demonstrated experience working with and reporting to a Board of Directors.
Alignment with WCT’s mission, vision, and values.

CANDIDATE ATTRIBUTES

A dynamic leader with a passion for excellence, and a demonstrated ability to inspire colleagues and stakeholders.
A consensus builder with the ability to delegate, inspire and manage.
Strong organizational management skills, detail-oriented, strategic, and disciplined.
Demonstrated commitment in co-leadership; able to collaborate with WCT’s AD to support the development and execution of the organization’s artistic vision and goals.
A strong talent manager who invests in skill building, celebrates success, and is an approachable coach and mentor.

COMPENSATION

A competitive, experienced-based compensation package will be provided. Salary range is between $75,000 to $90,000.

HOW TO APPLY

Western Canada Theatre is committed to reflecting the diversity of our community and our country. We are an equal-opportunity employer and welcome and encourage submissions from individuals, with proper credentials, of all genders, cultures, ethnicities, sexual orientations, and abilities.

WCT thanks all candidates for their interest, however, will only contact those selected for interviews.

Please submit your application by emailing your cover letter and résumé to WCT@searchlightpartnersgroup.com, no later than August 31, 2022.

Western Canada Theatre is honoured to live, create, and have the opportunity to gather our community in the Tk’emlúps te Secwépemc territory within the traditional lands of the Secwépemc Nation.

Date limite pour soumettre la demande:

Mercredi, Août 31, 2022

Date de début:

Vendredi, Octobre 21, 2022

Genre de travail:

À temps plein

Ville:

Kamloops

Province:

Colombie-Britannique

Niveau de scolarité:

Université (Études de premier cycle)

Langues:

L’anglais

Déplacement nécessaire?:

Non

Méthode préférée pour recevoir les demandes d’emploi:

Par courriel

ASSOCIATE PRODUCER, INDIGENOUS THEATRE

Competition number: J0722-0607

Department: Indigenous Theatre

Status: Full-Time, Term (until December 16, 2022)

Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)

Annual/hourly salary: $55,600 - $72,000 (position with benefits and pension plan)

Closing date: August 14, 2022

Anticipated start date: Immediately

Equity, Diversity and Inclusion:

It is the National Arts Centre’s goal to be a more welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process.

COVID-19 Pandemic

The incumbent may be required to work remotely either full-time or in a hybrid fashion until the end of the pandemic. All necessary working tools needed to fulfill the duties and responsibilities of this position will be provided to the employee for this purpose.

Resulting from the COVID-19 pandemic, to ensure the safety of all NAC employees, and in keeping with Ottawa Public Health (OPH) guidelines, it is recommended that while working from the NAC employees should wear masks. Whether individuals decide to wear a mask or not, we thank you for being respectful of others’ choices. Additionally, it is recommended to follow OPH guidelines on workplace preventive practices, (such as distancing, masking when distancing is not possible, ventilation, cleaning, workplace testing, and screening programs) to help prevent transmission.

On occasion, the NAC may impose the wearing of masks and the enforcement of rapid testing should it be deemed reasonable and necessary to do so. 

Please know that although we remain under a declared pandemic, events and activities are gradually returning to the building. Consequently, staff members are expected to return to the workplace as required, or perform a combination of remote work and work from the National Arts Centre (NAC). Your direct supervisor will provide guidance and information related to the NAC's Hybrid Work Policy.

Introducing the National Arts Centre

The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the next generation of audiences and artists from across Canada.

Curious to learn more? We invite you to read our strategic plan for 2020-2023 in The Next Act.

Collaboration, innovation and community-led engagement are only some of the many initiatives the NAC will leverage to help shape a more diverse, equitable, and inclusive future for the performing arts in Canada, one that embodies our slogan and loudly proclaims that Canada is our stage.

Key activities:

As a member of the Indigenous Theatre team, reporting directly to the Producer, the Associate Producer will work to develop and support appropriate, culturally informed production elements and processes around the creation and production of The Breathing Hole, produced in collaboration with English Theatre. This role will involve active participation in internal and external activities and committees, decision-making, and financial control of certain elements of this project. The Associate Producer will ensure cultural considerations are integral elements of all administrative and production activities in conjunction with the production. Communication with Indigenous Theatre and English Theatre department members, other NAC departments, and the community, including a variety of external partners in the course of their work will be integral to the position.

Responsibilities include but are not limited to:

• Works with the Artistic Directors, the Managing Directors and the Producers of Indigenous Theatre and English Theatre to ensure Inuit culture is centred and considered in all activities connected to The Breathing Hole;
• Works with producing teams of Indigenous Theatre and English Theatre departments to support creation and production elements for The Breathing Hole, including assisting on project budget management;
• Supports outreach, education, production and creation of work happening in, and with, community in Gjoa Haven;
• In collaboration with the IT and ET teams, project management may include company management, travel, development workshop details, contract creation, marketing and communications support, and outreach;
• Assists the Cultural Resident with the execution of corollary outreach activities;
• Along with the Producers, assesses, communicates and monitors safety protocols;
• Works with colleagues at the NAC to implement and promote company-wide practices to ensure physically, emotionally and culturally safe spaces as part of a healthy and welcoming environment for all who work here, particularly visiting artists;
• Assists the Producers in liaising with other NAC departments including Production, Administration; and Marketing, as well as visiting artists;
• Supports and offers care for Inuit Elders and knowledge keepers for all events and assists other departments with same.

Required qualifications:

• Strong knowledge of, and connection to, Inuit culture is imperative;
• Knowledge of Nattilingmiutut would be an asset;
• Strong administrative and communication skills with strong attention to details;
• Strong knowledge of producing professional live performing arts (theatre, music, dance) and/or cultural gatherings;
• Proficient in budgetary preparation and management;
• Facility in both official languages is an asset;
• Facility in an Indigenous language is an asset.

Who can apply:

Preference will be given to persons of Indigenous ancestry (s. 16(1) CHRA). Persons residing in Canada and Canadian citizens abroad.

All communication will be conducted through email and interviews via videoconferencing. Please ensure to have the most up-to-date information on your résumé including your current email address.

If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted.

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.

While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:

Please submit your cover letter and résumé online through the “Career Opportunities” section of our website at https://nac-cna.ca/en/careers.

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Date limite pour soumettre la demande:

Dimanche, Août 14, 2022

Date de début:

Mardi, Juillet 26, 2022

Genre de travail:

À temps plein

Ville:

Ottawa

Province:

Ontario

Niveau de scolarité:

Diplôme d'études secondaires

Langues:

L’anglais

Le français

Langues supplémentaires:

Strong knowledge of, and connection to, Inuit culture is imperative • Knowledge of Nattilingmiutut would be an asset;

Déplacement nécessaire?:

Non

Méthode préférée pour recevoir les demandes d’emploi:

En ligne

URL pour faire une demande en ligne:

http://clients.njoyn.com/CL4/xweb/xweb.asp?clid=74526&page=jobdetails&jobid=J072…

Executive Director

The Executive Director of the CCF/FCMA plans, directs, and administers all aspects of CCF/FCMA operations. As the leader and public face of the organization, the Executive Director reports to the Executive Committee and Board of Directors, and enacts the CCF/FCMA mission statement and strategic plan. The Executive Director advances the CCF/FCMA’s role as an inclusive and equitable organization that fully reflects the diversity of the greater craft community.

Job Responsibilities:

Work with the Board to develop, maintain and implement the strategic direction of the CCF/FCMA
Report to the Executive Committee and Board of Directors, and ensure the directives of the Board are enacted in a timely and effective manner
Develop operational directives based on the strategic plan, including key performance indicators
Foster effective communication and teamwork among the Board, Board Committees, Executive Committee, Executive Director and staff
Interact with provincial and territorial craft councils and affiliate members, ensuring their needs are represented in CCF/FCMA planning and programming
Engage in research and development of craft sector initiatives alongside provincial, territorial and affiliate counterparts
Build and maintain relationships with leaders and decision-makers in the art and cultural sector, government, and business community to advance the strategic aims of the CCF/FCMA
Provide national craft representation as needed, aligned with advocacy doctrines
Develop and oversee the annual operating budget, alongside the Board, including planning, preparing, monitoring and administering
Work with the Board to secure adequate funding, and develop new funding, for the operation of the CCF/FCMA, including researching funding sources and writing funding proposals
Identify, and act upon, fundraising, funding, grant and philanthropic opportunities, including enacting related programming and reporting in response
Manage CCF/FCMA staff, and establish a positive and safe work environment in which staff are empowered to think, plan, and work in a collaborative manner
Establish annual objectives, in collaboration with individual CCF/FCMA staff members; seek and provide regular feedback and ensure performance appraisals are completed in a productive and timely way
Observe and assess regional, national and international cultural programs and trends to ensure that the CCF/FCMA is advancing best practices and is positioned within the global cultural community

Qualifications/Skills:

Digital literacy and excellent technology skills
Strong leadership skills and political acumen
Strong administrative, organizational, and financial management skills
Experience reporting to, and working with, a Board of Directors, ideally in the non-profit sector
Strong interpersonal communication skills working with teams of collaborators
Experience working in a supervisory role, including hiring and managing staff
Demonstrated ability to work with diverse communities
Aptitude to develop new markets and organizational directions
Creative vision and drive to capitalize through networks and resources, for new and innovative funding, projects, and relationships

Attributes:

Ability to lead with influence, humility and inspiration to achieve the CCF/FCMA goals
Ability to translate ideas into action, channeling passion and ingenuity into results
Capable, confident manager with high professional standards as well as personal integrity
Deep commitment to diversity, equity, inclusion and access
Active participant in, and understanding of, arts, culture, educational associations and professional networks

Requirements:

University degree with minimum 5 years’ experience in a leadership role in the non-profit sector; a graduate degree in a relevant field will be considered an asset
Bilingual in both official languages

Salary/Benefits:

Starts at $55,000 per year, negotiable depending on qualifications. Note that the CCF/FCMA board supports budget growth through revenue development, which could increase available staff compensation
Benefits include:
Medical and Dental coverage, Life Insurance and Long Term Disability Insurance
Professional Development fund
Flexible work scheduling: work/life balance is valued
Flexible work environment: work from anywhere in Canada with a strong internet connection
Work-related travel compensation
Generous vacation

The CCF/FCMA is committed to an equitable, diverse and inclusive workplace. We uphold principles of employment equity so that individuals have access to opportunities free from barriers based on cultural and racial backgrounds, beliefs, disabilities, gender identity/expression, sexual orientation, marital and family status, socio-economic status, age or geography. We recognize that we live in one of the most culturally diverse nations in the world, and as a national arts service organization are committed to reflecting that diversity through our organization, and our membership. We also acknowledge the historic inequities in our systems, and look to further partner with our community and peer institutions to move beyond, and remove, barriers that exist.

Qualified candidates should apply by submitting a cover letter and resume to projects@canadiancraftsfederation.ca no later than 11:59 pm EST on Monday August 15th, 2022. Interviews will be scheduled soon after. We thank everyone for their interest, but only those selected for an interview will be contacted. References will be requested at the time of the interview. Interviews will be held via Zoom.

Salaire horaire, salaire ou échelle salariale:

Starting Wage: $55,000

Date limite pour soumettre la demande:

Lundi, Août 15, 2022

Date de début:

Lundi, Septembre 5, 2022

Genre de travail:

À temps plein

Ville:

Remote

Province:

Nouveau-Brunswick

Niveau de scolarité:

Université (Études de premier cycle)

Langues:

L’anglais

Le français

Déplacement nécessaire?:

Oui

Méthode préférée pour recevoir les demandes d’emploi:

Par courriel

Entertainment Contractor

Request for Proposals
Entertainment Contract
Diamond Tooth Gerties Gambling Hall
Dawson City, Yukon

The Klondike Visitors Association (KVA) hereby requests formal proposals to produce entertainment at Diamond Tooth Gerties Gambling Hall (Gerties) for three seasons, May through September, commencing May 2023 and ending September 2025. Interested producers are asked to submit a clearly marked, complete proposal, by mail, emailed document, or in person, addressed to:

DTG Entertainment Proposal
Attention: Ricky Mawunganidze, Executive Director
Klondike Visitors Association
Box 389 Dawson City, Yukon Y0B 1G0

Contacts for additional information:
Ricky Mawunganidze, Executive Director; rmawunganidze@dawson.net or,
Viki Paulins, Casino Manager; vpaulins@dawson.net

The deadline for information requests is September 26, 2022
The deadline for receipt of proposals is October 12, 2022

Qualifying proposals will be evaluated by KVA based on a combination of price and quality.
KVA reserves the right to not accept the lowest price or any proposal submitted.

Background

Diamond Tooth Gerties (Gerties) is distinguished as Canada’s oldest casino. Gerties is an iconic visitor attraction, currently featuring a unique Klondike Gold Rush-themed entertainment experience that includes three unique high-energy shows nightly, licensed gaming with slot machines, poker, blackjack, red dog, and roulette, a full-service bar, and food. Gerties seats approximately 300 people.
www.DiamondToothGerties.ca

Klondike Visitors Association (KVA) is a non-profit organization located in Dawson City, Yukon. KVA’s mandate includes destination marketing, hosting special events, and the operation of attractions, including Diamond Tooth Gerties Gambling Hall.
www.KVADawson.com

Dawson City is a small but vibrant community and popular tourist destination. Dawson City attracts approximately 100,000 visitors from all over the world, primarily during the summer months. The population of Dawson City is approximately 2,000 year-round residents, with a surge in population during the summer months.
www.DawsonCity.ca

Proposal Criteria

A) Price
i) The proposed duration of the contract with total price and price per year.
ii) Details of all cost categories and corresponding amounts (including applicable GST)

B) Qualifications
i) Describe the business and artistic experience and qualifications of the producer/company including the professional background of principals.
ii) Provide current references, letters of reference, reviews, media articles, videos, and/or any other relevant supporting material for the producer/company.

C) Proposals
i) Describe the overall concept and artistic version for Gerties entertainment
ii) Provide detailed descriptions of proposed entertainment including, but not limited to: cast, roles, scripts, sets, choreography, music, technical support.

D) Contact
i) All applicants are highly recommended to contact Ricky Mawunganidze or Viki Paulins for further information about this request for proposals.

Date limite pour soumettre la demande:

Mercredi, Octobre 12, 2022

Genre de travail:

À contrat

Ville:

Dawson City

Province:

Yukon

Niveau de scolarité:

Diplôme d'études secondaires

Langues:

L’anglais

Déplacement nécessaire?:

Non

Méthode préférée pour recevoir les demandes d’emploi:

Par la poste

Par courriel

En personne

URL pour faire une demande en ligne:

https://diamondtoothgerties.ca/careers/

Patron Services Coordinator

Department: Patron Services
Reports to: Assistant Manager of Patron Services
Status: Full-time, Permanent

POSITION SUMMARY:

We are looking for an experienced, dynamic individual with a passion for customer service, ticketing and arts administration.

The Patron Services Department works in a fast-paced environment, focusing on providing an exceptional and engaging customer service experience for all patrons and donors. Typical services include ticketing, receiving donations, inbound and outbound calls, Live Chat, email, and other general inquiries.

Office hours are generally Monday to Friday, from 9 AM to 5 PM. Additional hours are required to work evening and weekend concert duty, primarily at Roy Thomson Hall and George Weston Recital Hall, as well as occasional meetings and office work during peak times of the season.

You will be a part of the Patron Services Management Team and provide concierge-level service to all of our patrons where our goal is to exceed expectations.

In this position, you will begin working from the TSO office and upon the completion of the 3-month probation period, may transition into a hybrid work model of 3 or more days a week in the office, and the others working remotely from a secure location in your home. The TSO office is located at 145 Wellington Street West, Toronto, Ontario.

Salary Range: $40,000 to $45,000

Competitive benefits package.

RESPONSIBILITIES:

Employee Relations Support:

Provides training, coaching, and creates a positive team environment for the Patron Services team to achieve consistent delivery of exceptional service and patron engagement.
Supports Assistant Manager in overseeing the Patron Services Team, including setting daily and weekly tasks, hiring, developing, evaluating, and coaching to promote a safe, inclusive, creative, and results-oriented workplace culture.
Support Assistant Manager with daily duties including monitoring phone queue, Live Chat, and Contact Us emails.
Remain current with legislative training as it pertains to patron service (i.e., AODA, Bill 168, Bill 132).

Operations Support:

Supports Assistant Manager to ensure TSO concerts, events, campaigns, offers, pricing changes, special promotions and customer service information are accurately and effectively communicated to staff through updates to TSO Intranet.
Monitors Contact Us, patron comments, complaints and general feedback. Responds to escalated customer service enquiries, identifies challenges and opportunities and works with the Assistant Manager of Patron Services to implement solutions.
Identify potential problems and report to management, developing solutions wherever possible.
Work in collaboration with the department management team to optimize operational processes and procedures.
Supports Patron Services team during busy times, assisting patrons by phone and in-person with series & single ticket orders, ticket exchanges, tax receipt processing, and RSVPs for Friends events.
Monitor ticketing system and liaise with ticketing system support staff and department management to resolve problems.
Participate in a rotating schedule of weekend monitoring of Contact Us email.
Assist with covering duties of Assistant Manager and Patron Services Coordinator during absences.
Remain current and knowledgeable about TSO and TSYO performances, TSO Friends Donor Program and Events, TSOUNDCHECK Program, Subscription Packages, Single ticket and Group Sales policies and practices, promoting each, where appropriate.
Assist with other duties/projects as required.

Patrons Support:

Provides patron service support to Patron Services Representatives, as it pertains to Tessitura processes.
Provides feedback to management with respect to daily summary of patron comments and concerns.
Handle escalated customer service challenges beyond the scope of the Patron Service Representative.
Oversee presentation and operations of the Patron Services Centre, including maintaining marketing promotional content on TV Screen, office supplies, ticket stock, ticket wallets, and merchandise. Some light lifting is required to move ticket inventory and supplies.
Assists with proofing marketing communications and ticketing initiatives.
Assists Assistant Manager of Patron Services on yearly Patron Services campaigns including, but not limited to, season announcement, subscription and seating process, and single ticket on sale.
When answering patron enquiries, be prepared to go the extra mile by not just answering product and service questions, but by providing information for alternate concerts, packages and services, as appropriate.
Resolve customer service challenges by clarifying the patron's complaint, determining the cause of the problem, selecting and explaining the best solution(s) to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Supports the Assistant Manager in overseeing the Patron Services team, ensuring that patrons are provided with exceptional service and that transactions, processes, protocols, and procedures are accurately followed using the appropriate tools and platforms.

QUALIFICATIONS:

Minimum of 2 years of supervisory or managerial experience with strong organizational skills; able to lead, direct, and inspire employees.
Highly motivated self-starter, a “doer” with a willingness to work hands-on in assisting patrons and staff.
Experience in effectively managing multiple medium to large-scale tasks simultaneously; excellence in organizing and prioritizing.
Strong written and verbal communication skills; excellent interpersonal skills and ability to interact with all levels of staff, including management.
Demonstrates leadership, decision-making, analytical and problem-solving skills.
Ability to work in a fast-paced team environment and respond calmly to challenging situations.
Able to adapt to a flexible working schedule, including early mornings, late evenings, weekends, and holidays.
Professional presentation, appearance and work ethic.
Some light lifting is required to move ticket inventory and supplies.
Knowledge of ticketing systems. Working knowledge of Tessitura is a strong advantage.
Passion for orchestral music or performing arts.
Experience and/or interest in issues of equity, access, and inclusion.

HOW TO APPLY:

Please email your cover letter, resumé, and the names and phone numbers of 3 references by 5 pm on Monday, August 8th, 2022 to Esther Lee, Director of Human Resources, at elee@tso.ca. While the TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted. No telephone calls please.

The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Routine office environment with most concert-related activity taking place in Roy Thomson Hall. The Patron Services Coordinator will be required to work some evening and weekend concerts and/or other special events. The TSO is currently working in a hybrid work environment with the balance of in-office and remote work determined by departmental needs.

The TSO requires all employees to provide proof of fully-vaccinated status, with vaccines approved by Health Canada. A person is considered fully vaccinated if they have completed the required regime for a COVID-19 vaccine and 14 days have passed since their final dose.

Salaire horaire, salaire ou échelle salariale:

$40,000 to $45,000

Date limite pour soumettre la demande:

Lundi, Août 8, 2022

Date de début:

Lundi, Août 29, 2022

Genre de travail:

À temps plein

À contrat

Ville:

Toronto

Province:

Ontario

Niveau de scolarité:

Université (Études de premier cycle)

Langues:

L’anglais

Déplacement nécessaire?:

Non

Méthode préférée pour recevoir les demandes d’emploi:

Par courriel

Interim Assistant Manager of Patron Services

Department: Patron Services
Reports to: Director of Patron Services
Status: Full-time, Contract Position (16 to 17 months) starting August 29, 2022

POSITION SUMMARY:
The Toronto Symphony Orchestra (TSO) is looking for an energetic, dynamic and experienced ticketing professional to assist in managing the Patron Services Department. The Assistant Manager provides exemplary customer service while leading the organization’s efforts to increase revenue and grow patron loyalty. This position reports to the Director of Patron Services and offers a competitive salary.

The Patron Services Department works in a fast-paced environment, focusing on providing an exceptional and engaging customer service experience for all patrons, musicians and donors. Typical services include ticketing, donations, inbound and outbound calls, Live Chat, email, and other general inquiries.

RESPONSIBILITIES:

Employee Relations Support:

Provides direct leadership, training, coaching, and creates a positive team environment for the Patron Services team to achieve consistent delivery of exceptional customer service and patron engagement.
Manages personnel, including hiring, training, creation of weekly Patron Services schedule, bi-monthly payroll, Concert Duty schedule and pay, and monitoring staff absences.

Operations Support:

Ensures TSO concerts, events, campaigns, offers, pricing changes, special promotions and customer service information are accurately and effectively communicated to staff and venue partners.
Oversees Contact Us, patron comments, complaints and general feedback. Responds to escalated customer service enquiries, identifies challenges and opportunities, and works with the Director of Patron Services to implement solutions.
Assists with proofing marketing communications and ticketing initiatives.
Attends Patron Services, Marketing and Development meetings, and participates in a rotating schedule of monitoring “Contact Us” email on weekends.
Attends bi-weekly meetings with Roy Thomson Hall Box Office and Front of House Services to discuss the support of staff at the venue.
Manages and analyzes Call Centre software, including reporting and implementing updates to the Call Centre tree to ensure a consistent level of support and wait times. Monitors calls at random, for quality assurance and sales training opportunities.
Collaborates with Director of Patron Services on yearly Patron Services campaigns including, but not limited to, season announcement, subscription and seating process, and single ticket on sale.
In conjunction with the Director of Patron Services, proposes and implements TSO policies and procedures including general ticketing, customer service standards, promotional activities, patron privacy and PCI compliance, AODA compliance, Ticket Sales Act, and employee health and wellness.
Assists with covering some duties of Director and Patron Services Coordinator during absences.
Remains current with legislative training as it pertains to customer service (i.e., AODA, Bill 168, Bill 132).
Assists with other duties/projects as required.

Patrons Support:

Supports Patron Services team during busy times, assisting patrons by phone and in-person with subscription series & single ticket orders, ticket exchanges, tax receipt processing, and RSVP’s for Donor events.

QUALIFICATIONS:

Minimum of three (3) or more years of management experience with strong organizational skills, able to lead, direct, and inspire employees.
Solid working knowledge of computerized ticketing systems, preferably Tessitura.
Demonstrates leadership, decision-making, analytical and problem-solving skills.
Strong written and verbal communication skills; excellent interpersonal skills and ability to interact with all levels of staff including senior management.
Comfortable working in a fast-paced, deadline-oriented environment where attention to detail and organizational skills are paramount.
Highly motivated self-starter, a “doer” with a willingness to work hands-on in assisting customers and staff.
Able to adapt to a flexible working schedule, including early mornings, late evenings, weekends, and holidays.
Some light lifting is required to move ticket inventory and supplies.
Experience and/or interest in issues of equity, accessibility, and inclusion.
Passion for orchestral music or the performing arts.

This is a full-time contract position commencing on August 29, 2022 for a period of 16 to 17 months.

Salary range: $50,000 to $55,000

HOW TO APPLY:

Please email your cover letter, resumé, and the names and phone numbers of 3 references by 5 pm August 11, 2022 to Esther Lee, Director of Human Resources, at elee@tso.ca.

While the TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted. No telephone calls, please.

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to the further diversification of ideas. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Routine office environment with most concert-related activity taking place in Roy Thomson Hall. The Interim Assistant Manager of Patron Services will be required to work some evening and weekend concerts and/or other special events. The TSO is currently working in a hybrid work environment with the balance of in-office and remote work determined by departmental needs.

Salaire horaire, salaire ou échelle salariale:

$50,000 to $55,000

Date limite pour soumettre la demande:

Jeudi, Août 11, 2022

Date de début:

Lundi, Août 29, 2022

Genre de travail:

À temps plein

À contrat

Ville:

Toronto

Province:

Ontario

Niveau de scolarité:

Université (Études de premier cycle)

Langues:

L’anglais

Déplacement nécessaire?:

Non

Méthode préférée pour recevoir les demandes d’emploi:

Par courriel

Executive Director

THE ORGANIZATION

Opera Atelier (OA) is a world leader in the creation of historically-informed productions of opera and ballet. OA productions are always built from the ground up with equal attention given to music, dancing, acting, and design. All of our productions are performed on period instruments.

While our core repertoire extends from Monteverdi to Mozart, we also explore fully-staged productions of later repertoire. In doing so, we set the pace with the finest international ensembles and conductors who are performing concert productions of Beethoven, Massenet and Debussy on period instruments in major venues to great acclaim. We are also committed to commissioning new music for period instruments, and the creation of original works.

For OA, the pivotal aspect of period production lies in the in-depth examination of the original intentions of composers, choreographers and librettists in order to find new ways to challenge ourselves as artists in the 21st century. A period production is not a museum piece; it is a new creation and takes its own place in history.

OA’s productions are performed in partnership with Tafelmusik, Canada’s internationally-acclaimed period-instrument orchestra. Since its inception, OA has promoted an exceptionally diverse group of Canadian artists in its work, and is committed to training the next generation of Canadian singers, dancers, designers, and technicians in the practices of historically-informed production through apprenticeships and extensive dancer/singer workshops.

Led by founding Artistic Directors Marshall Pynkoski and Jeannette Lajeunesse Zingg since 1985 (recipients of the Order of Canada, and recently invested as Officers of the Order of Arts and Letters by the government of France), OA has garnered international acclaim for its performances in major venues and concert halls at home as well as in the United States, Europe and Asia. OA is committed to expanding the company’s audience and to making our productions accessible to a wide and diverse public through touring, community-based education programs and the creative use of media.

OA continues to evolve and takes artistic risks – always striving to reimagine opera and ballet as the ultimate form of storytelling for the 21st century.

THE POSITION

Excitement awaits Opera Atelier as the company returns to fully realized productions of live performances for the 2022-23 season. OA seeks an experienced Executive Director (ED) to work with the Founding Co-Artistic Directors Marshall Pynkoski and Jeanentte Lajeunesse Zingg and the creative team in helping them realize their creative vision.

Providing strategic leadership and financial oversight, the Executive Director will be responsible for all aspects of the organization’s operations, with a particular focus on fundraising. The Executive Director is responsible for the administration, and leads marketing, community engagement/outreach, tour development and strategic business planning. Reporting to the Board of Directors and working collaboratively with the Co-Artistic Directors, the ED will provide strategic and financial acumen to sustain the organization’s business and administrative operations. A dynamic and inspirational leader, the ED will work closely with Opera Atelier’s Creative Team, the company’s artists, and the board in helping them realize their ongoing commitment to equity, diversity, inclusion, and anti-racism.

RESPONSIBILITIES

Organizational Leadership

Establish a strong, complementary, and effective working relationship with the Co-Artistic Directors and their Creative Team - helping them to realize to the fullest extent possible their creative vision.
Lead the planning process in partnership with the Co-Artistic Directors and the Board of Directors.
Lead fund development and revenue generation strategies ensuring alignment with the artistic vision and the strategic plan.
Ensure that the appropriate human, financial, and operational resources are in place to achieve the plan, with a particular focus on fundraising to support the Creative Team’s artistic vision.
Along with the Co-Artistic Directors, act as ambassador for OA, working with the board, staff, and other stakeholders to communicate Opera Atelier’s goals, mission, vision and values to local, national and international audiences.
Work with Opera Atelier’s Artistic Directors, Resident Artistic Advisor, Opera Atelier’s Creative Team and the Board to help strengthen the company’s ongoing commitment to equity, diversity and inclusion. This commitment includes a particular emphasis on the realization of these goals through education and outreach.
Mentor team members. Monitor staff engagement and organizational culture.
Establish a strong and valuable working relationship with the Board Chair and members of the Board of Directors, including its committees.

Fund Development

Secure a robust and diverse support base for OA by establishing, stewarding, and enhancing existing relationships while focusing on building new relationships with key sponsors, donors, government agencies, and foundations. Cultivate new and renewed sources of major gifts, sponsorships and grants.
Provide leadership to the staff to create a culture of philanthropy within OA.
Provide leadership to the Director of Development in the creation of fundraising strategies that align with the artistic vision and strategic plan, while growing long-term, sustainable revenue.
Lead and participate in all aspects of fundraising activity, including grant writing.
Responsible for all submissions to and liaison with governmental funding agencies and federal, provincial, and municipal arts councils.

Financial Oversight

Develop an overall financial strategy for the organization, in consultation with the Director of Finance and Administration, the Artistic Directors and Creative Team, other senior staff leaders and the Board, that provides funding to advance the strategic plan and the artistic vision, while building an appropriate level of reserves.
Oversee a financial planning process that projects company budgets three years forward, and work with the Co-Artistic Directors and Creative Team to develop a sustainable financial framework to support programming, artistic growth and community engagement.
In conjunction with the Director of Finance and Administration and the Board Treasurer, prepare appropriate regular financial reporting for Board review.
Maintain effective internal controls related to all financial matters, with appropriate checks and balances between departments and with the Board.
Regularly review the effectiveness of the organizational structure, policies, system controls, and procedures; and make improvements as required.

Programming

Collaborate with the Co-Artistic Directors in support of their vision while meeting the organization’s financial targets within a reasonable risk profile.
Ensure that the organization is developing appropriate partnerships, nationally and internationally, with which to deliver upon its creative ambitions.
Offer advice, counsel and assistance to the Co-Artistic Directors and Creative Team in the realization of their artistic vision.
Maintain knowledge of current trends in the performing arts in general; and keep up-to-speed regarding productions presented by other opera and dance companies.
Responsible for managing touring engagements.

Marketing & Communications

The imaging of Opera Atelier is an integral part of the Artistic Team’s creative process. The Executive Director will work with the Co-Artistic Directors and Marketing Staff to maintain OA’s branding and to utilize both traditional methods and innovative digital strategies and analytics to reach and engage new and diverse audiences.
Ensure communication protocols internally and externally that serve OA’s mandate and work to promote awareness and growth of the organization.
Promote OA’s overall strategies for audience development and engagement.
Collaborate with marketing staff to develop and implement plans to achieve the goals for subscriptions and single ticket sales using best practices in all areas to maximize the patron experience.

Administrative

Responsible for all aspects of human resources, including supervision of all non-artistic staff, recruitment of staff, recommending to the Board salary levels and other benefits.
Support a positive and inclusive workplace where all personnel are valued, supported, and nurtured.
Develop and maintain relationships with partners in the community, stakeholders, venues. Maintain an ongoing relationship with Tafelmusik.
Oversee all contracting, including venues.
Maintain positive relationships with unions and associations; participate in negotiations as required (i.e., CAEA, IATSE 822, TMA, ACTRA).
Responsible for relations with governmental agencies such as the City of Toronto; responsible for relations with non-governmental agencies, including Business / Arts, Association for Opera in Canada, Opera America.
Responsible for representing OA at meetings, conventions and congresses as required.

CANDIDATE QUALIFICATIONS

Experience in progressively senior roles in a performing arts organization or other relevant experience.
Proven success in fundraising with individual donors, sponsors, and funders.
Demonstrated commitment in co-leadership; able to collaborate with OA’s Co-Artistic Directors to support the development and execution of the organization’s artistic vision and goals.
Brings a passion for the art form.
Excellent stakeholder management skills with experience reporting to a Board of Directors.
Strong financial management skills with experience in creating, presenting, and managing budgets.
Proven ability to successfully develop and implement long-term strategic and annual operational plans and assess appropriate key indicators of progress.
Track record of deepening involvement and engagement with wider communities.
Experience and knowledge in successfully marketing a performing arts organization to increase audiences.
Demonstrated understanding of and proven commitment to the values of equity, inclusion, and diversity.
Strong interpersonal skills: unquestioned integrity, demonstrable respect for colleagues and stakeholders, and the ability to build trust through consistently open and honest communication across all levels of the company.
Strong organizational management skills and business acumen.
Knowledge of social media, data analytics and the digital world in building brand and engagement.
Outstanding communication, presentation, and diplomatic skills. Able to speak and write persuasively and serve as a spokesperson for OA in public and in the media.
Experience building and effectively managing government and community relations.
A strong manager who invests in skill building, celebrates success, and is an open and accessible coach and mentor.
Relevant undergraduate degree or experiential equivalent.

COMPENSATION

A competitive compensation package will be offered, complete with salary and benefits.

HOW TO APPLY

Please apply by email with your cover letter and resume by no later than August 19, 2022. Send to: OA@searchlightpartnersgroup.com

Opera Atelier is an equal-opportunity employer and committed to fair and accessible employment practices. We are committed to building and maintaining an inclusive work environment that reflects the diversity of the audiences we serve.

We encourage applications from all qualified candidates and equity seeking groups, including from racialized persons/persons of colour, Indigenous persons, and persons with disabilities.

We thank all applicants for their interest; however, only those being considered for interviews will be contacted by Searchlight Partners.

Date limite pour soumettre la demande:

Vendredi, Août 19, 2022

Genre de travail:

À temps plein

Ville:

Toronto

Province:

Ontario

Niveau de scolarité:

Université (Études de premier cycle)

Langues:

L’anglais

Déplacement nécessaire?:

Non

Méthode préférée pour recevoir les demandes d’emploi:

Par courriel

Development and Communications Coordinator

Green Thumb Theatre is seeking an enthusiastic and results driven Development & Communications Coordinator to join the Green Thumb team! This is a full-time permanent position. Standard office hours: 8:30am-4:30pm Monday through Friday.

Due to the ongoing COVID-19 Pandemic, Green Thumb has strict protocols in place to protect its employees and community at large. All Green Thumb COVID-19 protocols are reviewed and updated regularly to reflect the current Public Health Orders. To learn more, please visit
https://www.greenthumb.bc.ca/covid-19

About the Role:

Reporting to the General Manager and Artistic Director, the Development & Communications Coordinator provides support to the General Manager and Artistic Director in identifying donor resources and potential investors, raising funds and writing proposals for long-term organizational sustainability, applications for funding competitions, as well as the creation and maintenance of all of Green Thumb’s social media activity and newsletters, website updates, along with other duties. Additional duties include creating and maintaining ongoing fundraising systems and procedures, and providing support for the sales, promotion and outreach of touring productions through targeted fund development activities.

The Development & Communications Coordinator works collaboratively with other Green Thumb staff members: with the General Manager on fundraising strategy and tactics, the Tour & Company Manager on other tour-related sales and initiatives, and the Artistic Director on communications strategies, as required.

The Development & Communications Coordinator provides professional support to the Artistic Director and General Manager and acts as an advocate of Green Thumb Theatre to arts professionals, various stakeholders and the community at large.

The Development & Communications Coordinator demonstrates the following competencies:
• Innovation
• Delivering Results
• Planning and Organizing
• Interpersonal Communication and Relationship Building
• Teamwork and Collaboration

Requirements:

• Post-secondary training or equivalent with a focus on fund development and/or communications in a non-profit organization and/or experience in the arts and culture sector.
• Demonstrated innovation in community and audience donor engagement and relationship building
• Fundraising experience in a non-profit organization is an asset
• Strong communicator, written and orally
• Theatre and/or technical theatre experience is an asset, but not a requirement
• Positive attitude and professional demeanor
• Commitment to anti-oppression and anti-racism
• Strong work ethic and a passion for live theatre, serving youth audiences and/or forwarding social justice
• Advance knowledge of MS office an asset, but not a requirement
• Strong sense of initiative and problem-solving skills
• Knowledge of Constant Contact, Canva, and Grant Advanced is an asset

Application Details:
To apply please submit your resume or CV and cover letter (both as PDF) to submissions@greenthumb.bc.ca with the subject line “Development and Communications Coordinator – Your Name”, with files saved as YOURNAME_CV and YOURNAME_DCC

Please include in your cover letter any relevant experiences you may have, work or lived, that would benefit your work as Development & Communications Coordinator.

Applications close Sunday, July 17, 2022 at 11:59 PM

We thank all those who apply. Only successful candidates will be contacted for an interview.
In-person interviews will take place Monday, July 25 and Tuesday, July 26, 2022. All Candidates will be asked to wear a 3-layer mask* and provide proof of full vaccination** as per Green Thumb’s Mandatory Vaccination Policy with the COVID-19 In-Person Work Policy https://www.greenthumb.bc.ca/covid-19

*People who cannot wear a mask or who cannot put on or remove a mask on their own are exempt. Some people cannot wear a mask for psychological, behavioral or health conditions.

**People who are unable to receive the vaccine for bona fide reasons protected by the BC Human Rights Code are exempt.

Salaire horaire, salaire ou échelle salariale:

$39,000-41,000 per annum commensurate with experience and a comprehensive benefits package available after 3-months of employment

Date limite pour soumettre la demande:

Dimanche, Juillet 17, 2022

Date de début:

Lundi, Août 15, 2022

Genre de travail:

À temps plein

Ville:

Vancouver

Province:

Colombie-Britannique

Niveau de scolarité:

Collège/Cégep

Langues:

L’anglais

Déplacement nécessaire?:

Non

Méthode préférée pour recevoir les demandes d’emploi:

Par courriel

Marketing Strategist

Portage & Main Press/HighWater Press (PMP/HWP) is looking for an enthusiastic and resourceful candidate to join our team in the new position of Marketing Strategist. We are looking for a candidate who is creative, organized, communicative, deadline-oriented, and hard-working.

Portage & Main Press/HighWater Press is committed to building a diverse and inclusive workplace. If you self-identify as Indigenous, Black, a person of colour, a person living with a disability, or as a member of the LGBTQIA2S+ community or another marginalized group, we strongly encourage you to apply.

The Marketing Strategist will work closely with the PMP/HWP sales, marketing, and publicity teams to deliver effective marketing campaigns that support our forthcoming titles and engage consumers. The successful candidate will develop and execute plans for strategic consumer outreach, bringing new ideas to the table and thinking outside of the box. This is an exciting opportunity that requires creativity, collaboration, and a passion for books.

The position is 25 hours per week with a comprehensive benefits package, paid vacation time, and additional paid days off when the office is closed for the last week of December. Salary will be commensurate with the candidate’s experience. The successful candidate may work flexible office hours, either remotely within Canada or in the Winnipeg office. Our team includes a mix of remote and in-office staff, and the successful candidate will be communicating with colleagues primarily via email, phone, and Google Meet.

WHAT YOU’LL DO (RESPONSIBILITIES)
Key duties include but are not limited to the following:

Collaborate with the editorial, sales, marketing, and publicity teams to develop marketing plans for PMP/HWP titles, with a focus on creative strategies, audience development, author brand management, and book sales.
Conduct market research, follow trends, and use insights to surface opportunities for PMP/HWP books and authors regardless of format or publication date.
Create and execute marketing plans for all forthcoming titles.
Work closely with the publicity team to plan social media and digital strategies each season.
Establish and monitor the annual marketing budget, as well as budgets for special projects.
Pursue creative ways to place content and promote PMP/HWP books in online and offline channels and via events.
Explore potential collaborations or partnerships to get PMP/HWP books into the hands of readers.
Liaise with counterparts from our U.S. and U.K. distributors to develop and coordinate plans to ensure that focus titles reach the broadest possible readership.
Coordinate with editorial, marketing, sales, and publicity teams on key deadlines.
Ensure all marketing and social media campaigns support PMP/HWP values of diversity, equity, and inclusion.
Actively commit to continuous learning and professional development related to marketing and promotion, conscious language, and industry trends.
Contribute as needed to grant applications related to marketing plans, campaigns, and strategies.

KNOWLEDGE, SKILLS, AND EXPERIENCES YOU’LL BRING (QUALIFICATIONS)

3+ years of marketing experience in the publishing industry
Analytical yet creative thinker with a passion for sales numbers and brainstorming campaigns.
A creative eye, with experience directing the design of promotional materials and adhering to brand guidelines.
A collaborative working style with excellent verbal and written communication skills.
Strong awareness and understanding of digital and social platforms.
An inclusive approach, supported by cultural competency and a proven ability to collaborate with people and communities who have faced marginalization.
Strong project-management and problem-solving skills, including attention to detail, balancing and prioritizing a variety of projects, and working effectively within a fast-paced environment.
Ability to work independently without close supervision, as well as to collaborate with colleagues on the marketing, sales, and publicity team and in the company at large.
Proficient in Microsoft Office software (advanced skill in Excel and PowerPoint) and Google Suite, and an ability to learn new platforms and organizational tools, as needed.
Experience with BookNet Canada SalesData and Bookmanager platforms.
Experience planning and executing marketing plans and campaigns for a variety of different titles, genres, and audiences.

OTHER ASSETS

University degree, post-secondary education, or professional development related to book publishing, marketing, or communications.
Experience proactively implementing improvements to procedures and systems.
Significant interest in conscious language and experience working with culturally sensitive and/or Indigenous-authored projects.

ABOUT PORTAGE & MAIN PRESS/HIGHWATER PRESS

Portage & Main Press publishes a wide range of innovative and practical educational resources. Independent, Canadian, and woman-owned since 1967, we support dynamic learning communities by bringing together authors, educators, and K–12 students. Our books inspire child-centred, inclusive learning while prioritizing Indigenous and marginalized voices. These materials include comprehensive teacher guides, hands-on and inquiry-based resources, and texts to support inclusive classrooms.

HighWater Press, an imprint of Portage & Main Press, publishes award-winning stories by emerging and established Indigenous writers. We work to honour and support Indigenous resurgence by amplifying diverse narratives that share joy, creativity, strength, bravery, and community. HighWater Press books feature compelling stories and exceptional production quality through a rich mix of non-fiction, graphic novels, and children’s literature.

HOW TO APPLY
Interested candidates are invited to send a cover letter and resume in a single PDF document to Catherine Gerbasi, Publisher, cgerbasi@portageandmainpress.com, by 5:00 pm CT on August 2, 2022. Online interviews will be scheduled in August, with a target start date of September 6, 2022.
We thank all applicants for their interest, but regret that we are unable to acknowledge receipt of applications. Only those candidates selected for an interview will be contacted.

Date limite pour soumettre la demande:

Mardi, Août 2, 2022

Date de début:

Mardi, Septembre 6, 2022

Genre de travail:

À temps partiel

Ville:

Winnipeg

Province:

Manitoba

Niveau de scolarité:

Université (Études de premier cycle)

Langues:

L’anglais

Déplacement nécessaire?:

Non

Méthode préférée pour recevoir les demandes d’emploi:

Par courriel

Cultural Services Assistant - Heritage Operations

Posting Id: 1496
Number of Positions: 1
Department: Community Services
Division: Recreation and Culture Services
Shift: Flexible Weekdays, evenings and weekends
Rate of Pay: $26.00 - $26.00 Hourly
Job Type: Part Time
Posting Type: Internal and External
Posting Date: 06/30/2022
Application Deadline: 07/10/2022

Position Summary

Reporting to the Heritage Services Coordinator, The Cultural Services Assistant – Heritage Services Operations will be responsible for the supervision and administrative support for day-to-day operations for the Heritage Services portfolio. This includes the operations and program delivery at the Richmond Hill Heritage Centre, Richmond Hill David Dunlap Observatory and off-site operations during the daytime, evenings, weekend and holidays.

Key Duties and Responsibilities

Operations

Schedule Gallery Attendants and Program Staff to ensure that operations and programs run efficiently.
Ensuring that replacements are scheduled as needed, and input all hours into the payroll system.
Request and schedule volunteers to ensure that programs and events run efficiently.
Provide day-to-day direction and supervision to program and facility staff and volunteers.
Deliver staff and volunteer performance evaluations, in consultation with the Heritage Services Team.
Conduct training sessions and meetings as required.
Assist with the facilities and group bookings process
Complete all necessary forms (accident, incident, daily report, risk management) neatly and accurately and submit to the Heritage Services Coordinator.
Conduct Point of Sale transactions, input program registrations.
Deposit and record all monies collected in the safe at the end of the day/shift.
Prepare the regular bank deposits and related statistical information as required.
Responsible for producing all printed and written documents required in fulfilling job responsibilities (i.e. all word processing, Point of Sale reports, tables and charts, exhibit graphics, etc.)
Maintain and take inventory of the promotional sales items. Assist the Coordinator with product purchasing and development.
Maintain and take inventory of operating and program supplies/kits. Order/purchase necessary supplies, with the approval of the Heritage Services Coordinator.
Ensure the cleanliness, safety and security of the facility(s) and its contents during operation.
Report any facility deficiencies to the Asset Management Division.
Report any Technological deficiencies to the Information Technology Division
Ensure the facility(s) are completely secured (i.e. alarm activated, doors and windows locked) before leaving at the end of the day
Know of any upcoming changes to the program schedule, staffing schedule and Heritage Services and facility bookings.
Assist the Heritage Services Coordinator with Heritage Services and facility bookings to include rentals, group/private tour packages and outreach/virtual programs and ensure all necessary contracts are completed
Assist with the recruitment and interviewing of potential new staff
Assist the Heritage Services Coordinator with planning and implementing staff/volunteer training.

Duties and Responsibilities Cont'd (if applicable)

Program Delivery:

Prepare city-wide public programs (in-person and virtual), workshops, tours, partnerships, teas and events for Heritage Services
Conduct citywide public programs (in person and virtual), workshops, tours, teas and event for Heritage Services.
Ensure all necessary programming reports are updated and provided to the required staff
Conduct participant evaluations of the programs and provide statistical information as required.

Team Support:

Assist the Heritage Services Coordinator and the Heritage Services Assistant – Outreach and Development with program research and development including public programming; special events and fundraising initiatives.
Assist the Heritage Services Coordinator and the Heritage Services Assistant – Outreach and Development with the promotion of Heritage programs and events.
Assist the Heritage Services Coordinator and the Heritage Services Assistant – Outreach and Development with the promotion of Heritage programs and events.
Assist the Heritage Services Coordinator and the Heritage Services Assistant – Curatorial and Education with education program delivery
Assist the Heritage Services Coordinator and the Heritage Services Assistant – Curatorial and Education with collections management tasks including digitization, database management and cataloguing.
Assist the Heritage Services Coordinator and the Heritage Services Assistant – Curatorial and Education with exhibition preparation and installation.
Act in the absence of team members as required.

General:

Represent the City of Richmond Hill by presenting yourself in a co-operative, organized, enthusiastic and well-groomed manner. Report to work promptly to ensure the Heritage Centre/programs/events are opened/started on time as scheduled.
Attend scheduled staff meetings and staff training sessions.
Know and understand the policies and procedures of the facility(s), and of the Community Services Department and ensure they are enforced with all staff and volunteers.
Maintain excellent public relations at all times, with staff and the public.
Ensure adaptations occur for individuals who require extra support.
Apply first aid when necessary.
Perform other duties as assigned.

Required Skills/Knowledge

Two years supervisory experience
Two years program delivery experience; in-person and virtual, preferably in a Museum/Heritage/Arts/Educational environment
Proficient in Microsoft Office Suite, Active Net Registration and Point of Sale Systems, Adobe Acrobat Reader,
Knowledge of Past Perfect is an asset
Team player with strong customer service and organizational skills
Prioritization and time management skills
Must be organized and able to work independently
Demonstrates good judgment, problem solving skills and make sound decisions
Heavy lifting is required up to 40lbs
Ability to work a flexible schedule including weekends, holidays and evenings – especially during the summer months.

Education and Experience

Post-Secondary Education in Museum Studies, Education, or a related discipline
Current Standard First Aid Certificate
High Five: Principles of Healthy Child Development Certificate
Food Handlers Certificate
Class G Drivers License with use of a vehicle (Mileage Compensated)
Satisfactory Police Vulnerable Sector check upon hiring

Leadership Competencies

Demonstrates personal leadership
Builds people and culture
Cultivates open communication
Shapes the future
Navigates and leads through complexity and change

Attention Internal Candidates: All current City of Richmond Hill employees are required to apply via the ‘View Jobs for Current Employees’ link on the City’s Careers Page.

We thank all candidates for their interest, however, only those under consideration will be contacted.

The City of Richmond Hill is committed to inclusive, barrier-free recruitment and selection processes. If contacted to participate in the recruitment and selection process, please advise Human Resources if you require an accommodation.

Please note, to be considered for a career opportunity at the City of Richmond Hill you must have received the full series of a COVID-19 vaccine approved by Health Canada (or the World Health Organization). You may also be required to receive any COVID-19 boosters recommended by public health authorities. The City of Richmond Hill will consider cases requiring accommodation as stipulated by relevant employment standards legislation or regulation and/or the Ontario Human Rights Code.

Salaire horaire, salaire ou échelle salariale:

$26.00 Hourly

Date limite pour soumettre la demande:

Dimanche, Juillet 10, 2022

Genre de travail:

À temps partiel

Ville:

Richmond Hill

Province:

Ontario

Niveau de scolarité:

Université (Études supérieures)

Langues:

L’anglais

Déplacement nécessaire?:

Non

Méthode préférée pour recevoir les demandes d’emploi:

En ligne

URL pour faire une demande en ligne:

https://jobs.richmondhill.ca/job/Richmond-Hill-Cultural-Services-Assistant%2C-He…

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