Direction de production et de tournée

Le Théâtre de la Vieille 17 est à la recherche d’une personne motivée, créative et débrouillarde pouvant occuper la fonction de DIRECTION DE PRODUCTION ET DE TOURNÉE (poste permanent à temps plein). La personne titulaire de ce poste contribue à la réalisation de la vision artistique de la compagnie, particulièrement en ce qui a trait à la gestion des besoins logistiques et la coordination des productions, tournées, activités et événements de la Vieille 17.

La Vieille 17 valorise une représentativité plus juste de personnes appartenant à un ou à plusieurs groupes discriminés. Nous croyons que les connaissances, compétences, expériences et différences contribueront à accroître les capacités et à enrichir le travail de notre compagnie afin de mieux refléter la pluralité et la richesse de la communauté. Par conséquent, une attention particulière sera accordée aux candidatures de personnes qui appartiennent à l’un ou plusieurs de ces groupes : Autochtones, personnes racisées, personnes immigrantes et les personnes 2ELGBTQ+. Si vous faites partie d’un de ces groupes et souhaitez nous en faire part, veuillez le préciser dans votre lettre de motivation.

CONDITIONS D'EMBAUCHE

  • Lieu de travail : Ottawa (possibilité de télétravail pour certaines périodes)
  • Langue de travail : français
  • Horaire de travail : 35h par semaine (horaire variable qui peut inclure des soirées et fin de semaine)
  • Échelle salariale : entre 48 000 $ et 58 000 $ selon l’expérience et les qualifications
  • Avantages : vacances (période des Fêtes et 4 semaines à l’été) et assurances collectives
  • Entrée en fonction : au plus tard janvier 2023 avec possibilité d’entrée en fonction progressive (à convenir avec la personne retenue)

SOMMAIRE DES RESPONSABILITÉS

  • Gérer et coordonner la logistique des productions, des tournées, des spectacles en accueil et des autres activités et événements de la Vieille 17;
  • Évaluer les ressources nécessaires, définir et respecter les échéanciers de travail, développer et gérer les budgets, recruter, encadrer et superviser les ressources contractuelles artistiques et techniques;
  • Assurer la communication entre les différentes personnes des projets, productions, tournées, spectacles en accueil, la Nouvelle Scène Gilles Desjardins, etc., et le bureau administratif.

PROFIL IDÉAL

  • Expérience en direction de production ou de tournée, direction technique, régie, gestion d’événement, gestion de projets ou une expérience pertinente et équivalente;
  • Expérience en gestion budgétaire et en gestion d’équipe;
  • Connaissance du milieu théâtral et/ou de la diffusion des arts de la scène un atout;
  • Capacité d’organiser et gérer un processus créatif;
  • Capacité à gérer plusieurs projets simultanément et avoir le sens des priorités;
  • Capacité à travailler sous pression et à respecter les échéanciers;
  • Capacité à gérer une équipe avec respect et leadership;
  • Bon sens de l’initiative, de créativité, d’autonomie et de débrouillardise.

EXIGENCES

  • Une excellente connaissance du français et de l’anglais, à l’oral et à l’écrit, est essentielle afin d’accéder à ce poste;
  • Permis de conduire valide de classe G (Ontario) ou équivalent;
  • Maîtrise des logiciels de Microsoft Office.

COMMENT POSTULER

  • Faire parvenir votre curriculum vitae et une lettre décrivant vos aptitudes pour l'emploi (en français) d'ici le lundi 12 septembre 2022, 17h (HNE) à l’adresse mfb@vieille17.ca à l’attention de France Boily, directrice administrative.
  • Les dossiers incomplets ne seront pas considérés.
  • Nous communiquerons uniquement avec les personnes retenues pour une entrevue.
  • Les entrevues auront lieu en personne ou par visioconférence.
Salaire horaire, salaire ou échelle salariale: 
48 000$ à 58 000$
Date limite pour soumettre la demande: 
Lundi, Septembre 12, 2022
Genre de travail: 
À temps plein
Ville: 
Ottawa
Province: 
Ontario
Niveau de scolarité: 
Diplôme d'études secondaires
Langues: 
Le français
Déplacement nécessaire?: 
Non
Méthode préférée pour recevoir les demandes d’emploi: 
Par courriel

Patron Services Reprtesentative

Patron Services Representatives
Department: Patron Services
Reports To: Assistant Manager, Patron Services
Status: Full-time, permanent

Base Salary: $36,000 and competitive benefits package

Position Summary:

The Patron Services Representative works in a fast-paced environment, focusing on providing an exceptional and engaging customer service experience for all patrons and donors. Typical services include ticketing, receiving donations, inbound and outbound calls, Live Chat, email, and other general inquiries. The role requires  experienced, dynamic individuals with a passion for customer service, ticketing and arts administration.

Office hours are generally Monday to Friday, from 9 AM to 5 PM. Additional hours are required to work evening and weekend concert duty, primarily at Roy Thomson Hall and  George Weston Recital Hall, as well as occasional meetings and office work during peak times of the season.  You will be a part of the Patron Services Team and provide concierge level service to all of our patrons where our goal is to exceed expectations.

In this position, you will begin working from the TSO office and upon the completion of the 3 month probation period, may transition into a hybrid work model of 3 or more days a week in the office, and the others working remotely from a secure location in your home. The TSO office is located at 145 Wellington Street West, Toronto, Ontario.

Key Responsibilities:

Arts Administration
Remain current and knowledgeable about TSO and TSYO performances, TSO Friends Donor Program and Events, TSOUNDCHECK Program, Subscription Packages, and Single ticket and Group Sales policies and practices, promoting each, where appropriate.
When answering patron enquiries, be prepared to go the extra mile by not just answering product and service questions, but by providing information for alternate concerts, packages and services, as appropriate.
Support and engage TSO patrons through outbound courtesy calls to welcome new subscribers, inform patrons regarding concert changes, subscription renewals reminders, Friends program, and new events and opportunities.
Remain current with legislative training as it pertains to customer service (i.e., AODA, Bill 168, Bill 132).
Assist with other duties/projects as required.
Customer Service
Resolve customer service challenges by clarifying the patron's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
Respond to all inquiries by phone, Live Chat, email, and in-person in a prompt and professional manner.
Field feedback from patrons, finding solutions to challenges that may arise. Ensure that patrons’ voices are heard and that the TSO patron experience continually improves.
Ticketing
Facilitate patron transactions at the TSO including processing single tickets, subscriptions, group sales, and fulfillment of subscriber and donor benefits.
When answering patron enquiries, be prepared to go the extra mile by not just answering product and service questions, but by providing information for alternate concerts, packages and services, as appropriate.
Required Experience and Skills:
Minimum of 1-2 years’ experience in delivering a high level of customer service.
Ability to thrive in a fast-paced team environment with a high call volume, and respond calmly to challenging situations.
Attention to detail is critical.
Experience in effectively managing multiple medium scale tasks simultaneously; excellence in organizing and prioritizing.
Strong written and verbal communication skills; excellent interpersonal skills and ability to interact with all levels of staff, including management.
Available to work some evenings and weekends in addition to the regular 9-5 schedule
Demonstrates initiative, analytical and problem-solving skills.
Some light lifting is required to move ticket inventory and supplies.
Knowledge of ticketing systems. Working knowledge of Tessitura is a strong asset.
Passion for orchestral music or performing arts.
How to Apply:
Please email your cover letter, resumé, and the names and phone numbers of 3 references by 5 pm on Wednesday, August 17th, 2022 to Esther Lee, Director of Human Resources, at elee@tso.ca.    While the TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted. No telephone calls please.

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.

The TSO is committed to providing accommodations for people with disabilities. If you require accommodation, the TSO will work with you to meet your needs.

Working Conditions/Physical Demands:
Routine office environment with most concert-related activity taking place in Roy Thomson Hall. The Patron Services Coordinator will be required to work some evening and weekend concerts and/or other special events. The TSO is currently working in a hybrid work environment with the balance of in-office and remote work determined by departmental needs.
The TSO requires all employees to provide proof of fully-vaccinated status, with vaccines approved by Health Canada. A person is considered fully-vaccinated if they have completed the required regime for a COVID-19 vaccine and 14 days have passed since their final dose.
About the TSO:

One of Canada’s most respected arts organizations, the Toronto Symphony Orchestra (TSO) has played a vital role in the city’s dynamic cultural life for 100 years. Music Director Gustavo Gimeno brings an expansive artistic vision, intellectual curiosity, and sense of adventure to programming the 93-musician Orchestra. The TSO is committed to serving local and national communities through vibrant performances, extensive educational activities, and impactful community relationships. It has a notable recording and broadcast history and has been celebrated internationally during its many tours. Toronto’s iconic Roy Thomson Hall is the TSO’s home, drawing patrons from around the world. The Toronto Symphony Orchestra’s name remains synonymous with musical versatility and growth, and artistic distinction.

Salaire horaire, salaire ou échelle salariale: 
$36,000
Date limite pour soumettre la demande: 
Mercredi, Août 17, 2022
Date de début: 
Mardi, Septembre 6, 2022
Genre de travail: 
À temps plein
Ville: 
Toronto
Province: 
Ontario
Niveau de scolarité: 
Collège/Cégep
Langues: 
L’anglais
Déplacement nécessaire?: 
Non
Méthode préférée pour recevoir les demandes d’emploi: 
Par courriel

Executive Director - Telefilm Canada

Telefilm Canada is a federal cultural agency dedicated to the development and promotion of the Canadian audiovisual industry. The Corporation acts as one of the Canadian government's principal instruments for providing strategic leverage to the private sector, supplying the film, television and interactive digital media industries with financial and strategic support. Telefilm's role is to foster the production of films, television programs and cultural products that reflect Canadian society, with its linguistic duality and cultural diversity, and to encourage their dissemination at home and abroad.

Telefilm Canada is governed by a Board of Directors composed of six members, appointed by the Governor in Council, and the Government Film Commissioner, appointed under the National Film Act. The Executive Director is the Chief Executive Officer of the Corporation, and reports to Telefilm’s Board of Directors. In his/her capacity, the Executive Director has supervision over and direction of the work and staff of the Corporation and may attend the meetings of the Corporation.

If this is of interest to you and/or you wish to submit your application, we encourage you to do so before August 31, 2022. Please visit the Governor in Council at appointments.gc.ca, inquiries can be directed to Anne-Sophie Laforest, Associate, Boyden at alaforest@boyden.com.

The Government of Canada is committed to providing a healthy and accessible workplace that supports one’s dignity, self-esteem and the ability to achieve one’s full potential. With this in mind, all appointees will be expected to take steps to promote and maintain a healthy, respectful, inclusive and harassment-free work environment.

Preference may be given to applicants who are members of one or more of the following groups: women, Indigenous peoples, persons with disabilities, and members of a visible minority group.

The Government of Canada will consider bilingual proficiency and diversity in assessing applicants.

We strongly encourage those interested to submit their application before August 31, 2022.

Date limite pour soumettre la demande: 
Mercredi, Août 31, 2022
Genre de travail: 
À temps plein
Ville: 
Montreal
Province: 
Québec
Niveau de scolarité: 
Université (Études supérieures)
Langues: 
L’anglais
Le français
Déplacement nécessaire?: 
Non
Méthode préférée pour recevoir les demandes d’emploi: 
En ligne
URL pour faire une demande en ligne: 
https://pcogic.njoyn.com/cl3/xweb/XWeb.asp?NTKN=c&clid=52106&Page=JobDetails&Job…

Special Projects and Event Coordinator- Craft Nova Scotia

We are seeking a creative, forward-thinking individual to join our Craft Nova Scotia team as Special Projects and Event Coordinator. This well organized, motivated individual will coordinate the Craft Nova Scotia’s Annual Craft Nova Scotia Designer Craft Show(s), Pop-up sales events, training and development workshops, as well as other special events, and provide oversight of the Online Designer Craft Shop. The Special Projects and Events Coordinator will report to the Executive Director and work collaboratively with other team members in the delivery of innovative programs, services and events to serve the craft community.

https://craftnovascotia.ca/jobs/

 

Salaire horaire, salaire ou échelle salariale: 
$37, 310 - $42,640 per annum,
Date limite pour soumettre la demande: 
Dimanche, Août 7, 2022
Genre de travail: 
À temps plein
Ville: 
Halifax
Province: 
Nouvelle-Écosse
Niveau de scolarité: 
Université (Études de premier cycle)
Langues: 
L’anglais
Déplacement nécessaire?: 
Non
Méthode préférée pour recevoir les demandes d’emploi: 
Par courriel

Executive Director

THE ORGANIZATION

Whether to inspire, enrich, or most of all, entertain, we boldly make outstanding live art happen here.
Western Canada Theatre is honoured to be Kamloops’ own nationally acclaimed live professional theatre company. WCT is grateful to have been creating on Tk’emlúps te Secwépemc territory within the traditional lands of the Secwépemc Nation since 1969 and to have its roots in youth theatre.
WCT believes local is global and bravely launches and performs outstanding live theatre through stories that resonate in Kamloops and beyond on three unique stages.

WCT does this by engaging with the community both onstage and off, in classrooms and rehearsal halls, in digital spaces and throughout the city. WCT is a vital local creative asset and is proud to originate professional works that are recognized regionally and nationally, presenting plays of acclaimed producing companies from all parts of Canada.

WCT operates and manages purpose-built administrative, rehearsal, and performance spaces in Kamloops, including the 165-seat Pavilion Theatre and the 685-seat Sagebrush Theatre.
Over the last 40 years WCT has grown into one of the largest producing theatres in BC. Creating    a remarkable impact on the national theatre landscape: producing premieres of important new Canadian work. WCT has provided training some of Canada’s finest theatre professionals and showcasing our work and our artists across the country.

Highlights of WCT’s commitment to the community include educational ventures and regular theatre school classes in production, specialized workshops for children with Down Syndrome and those on the Autism spectrum; developing and promoting new and established Indigenous and Canadian programming and providing opportunities for female playwrights and directors.

ABOUT KAMLOOPS

Like many communities in B.C., the City of Kamloops is experiencing growth and a rapidly changing identity.

With over 100,000 residents, Kamloops has a cultural composition, age profile and other demographic attributes that reflect the shifting nature of its population. While most residents of Kamloops are of Western or Northern European origins, there are a growing number of Asian, Aboriginal, and other North American groups in the region. Opportunities exist to reflect this demographic and cultural shift in planning and developing programming and events to reflect the needs of the community.

Kamloops is one of Canada’s premier host centres for developing amateur sport, tournaments, cultural events, high performance training camps and national and international competitions. As Canada’s Tournament Capital, the city fosters a grassroots philosophy of inclusion, accessibility, and sport development. Incorporated as a city in 1893, Kamloops has transitioned into an urban city while maintaining its western hospitality. The city is home to Thompson Rivers University and benefits from the influx of students and infrastructure related to higher education.

Of note to visitors and tourists, Kamloops is a major stop on the Rocky Mountaineer scenic rail line between Vancouver, British Columbia and Banff, Alberta. The nearby Sun Peaks Resort – the second-largest ski area in Canada - draws outdoor enthusiasts to Kamloops from across British Columbia and Alberta and from around the world.

The city also takes pride in its vibrant arts community. Year-round locals and visitors alike enjoy professional and emerging art galleries and displays throughout the city. Amateur and professional theatre, music festivals, and established and emerging arts and culture organizations and events are held annually in public venues.

Kamloops is a perfect destination for those looking for year-round outdoor activities and a rich cultural life in a compact community that is easy to navigate.

 

THE POSITION

This is an exciting opportunity to co-lead one of Canada’s most innovative, dynamic, and successful regional theatre companies. As WCT embarks on an exciting new future of theatrical performance and production, the company is seeking an experienced Executive Director (ED) to work in a co-leadership role with Artistic Director (AD) James MacDonald.

The successful candidate will be an exceptional administrative leader who will collaborate with the creative, administrative, and production teams of WCT - in partnership with the AD - to create and implement a bold vision for the company’s future success.

The ED thrives in building positive and meaningful relationships with staff, artists, Board members, audiences, donors, and community members to support WCT’s goals. An energetic and inspirational leader, the ED is a champion of equity, diversity, inclusion and anti-racism.

RESPONSIBILITIES

Organizational Leadership

  • Lead and manage the administrative and business operations of WCT.
  • Oversee organizational finances, business development, facility management, and the Kamloops Live! Box Office.
  • Establish a strong, complementary, and effective working relationship with the AD.
  • Develop and foster the highest standards of creativity, collaboration, and inclusion, as well as fiscal, operational, and administrative excellence.
  • Report to the board and prepare and provide relevant information including regular financial updates and forecasts.
  • In partnership with the AD and the Board of Directors, implement the strategic plan.
  • Utilize both traditional methods and innovative digital strategies and analytics to reach and engage new and diverse audiences.
  • Ensure human resources is run with compassion and efficacy.
  • Mentor team leaders and direct reports. Monitor staff engagement and organizational culture.
  • Establish a strong and valuable working relationship with the Board Chair and Board of Directors.
  • Work with Board of Directors and WCT staff to develop and implement policies and procedures to mitigate risk.
  • Implement and oversee approved budgets.
  • Oversee the management and operation of WCT facilities.
  • Create, monitor, and implement WCT’s contractual agreements and obligations (e.g., CTA, ADC, PGC, co-productions).
  • Possess a strong business acumen that will support the growth and ongoing success of WCT.
  • A keen knowledge and interest in adopting technology and innovative business practices into the ongoing operations of WCT.

Fundraising & Sponsorship

  • Generate and steward relationships with government agencies, corporate sponsors, and individual donors, including identifying and securing new funding sources and partnerships.
  • Build relationships with key local, provincial, and national government representatives, including the BC Arts Council and Canada Council.
  • Create partnerships and relationships to both drive revenue and increase awareness of WCT in the community.
  • Manage major grants, including writing, submitting, monitoring, and reporting outcomes in accordance with established requirements.

In Collaboration with the Artistic Director

  • Work with the AD to develop production and related budgets to support the artistic vision of WCT within a sustainable financial framework.
  • Work with the AD on fund development, sponsorship, donor relations, marketing, and publicity.
  • Along with the AD be the public face of WCT and represent the company in Kamloops and the surrounding region.
  • Create an open, collaborative, and productive environment for staff, artists and volunteers.
  • Participate in and advise regional, provincial, and national committees and organizations (e.g. PACT).
  • Ensure WCT represents and is accessible to the broad and diverse community.

 

CANDIDATE QUALIFICATIONS

  • Minimum five years of senior management experience in a producing theatre organization or in the performing arts in general or multi-faceted, complex organization.
  • Demonstrated experience in budgeting, financial forecasting, and reporting.
  • Strong leadership and communication skills, with the ability to establish and build relationships with key stakeholders.
  • Demonstrated understanding of and proven commitment to the values of equity, inclusion, and diversity with a track record of inclusive, strategic leadership and collaboration.
  • Experience in theatre facilities management is an asset.
  • Solid understanding of the business side of the performing arts, including producing, marketing, venue management, subscription and ticket sales, pricing/scaling tactics, and artist and labour relations.
  • An understanding of digital and social media as they relate to marketing and communications.
  • Proven success in fundraising including individual giving, foundations, corporate sponsorships, and government funding.
  • Demonstrated experience working with and reporting to a Board of Directors.
  • Alignment with WCT’s mission, vision, and values.

 

CANDIDATE ATTRIBUTES

  • A dynamic leader with a passion for excellence, and a demonstrated ability to inspire colleagues and stakeholders.
  • A consensus builder with the ability to delegate, inspire and manage.
  • Strong organizational management skills, detail-oriented, strategic, and disciplined.
  • Demonstrated commitment in co-leadership; able to collaborate with WCT’s AD to support the development and execution of the organization’s artistic vision and goals.
  • A strong talent manager who invests in skill building, celebrates success, and is an approachable coach and mentor.

 

COMPENSATION

A competitive, experienced-based compensation package will be provided. Salary range is between $75,000 to $90,000.

 

HOW TO APPLY

Western Canada Theatre is committed to reflecting the diversity of our community and our country.  We are an equal-opportunity employer and welcome and encourage submissions from individuals, with proper credentials, of all genders, cultures, ethnicities, sexual orientations, and abilities.  

WCT thanks all candidates for their interest, however, will only contact those selected for interviews.

Please submit your application by emailing your cover letter and résumé to WCT@searchlightpartnersgroup.com, no later than August 31, 2022.

Western Canada Theatre is honoured to live, create, and have the opportunity to gather our community in the Tk’emlúps te Secwépemc territory within the traditional lands of the Secwépemc Nation.

Date limite pour soumettre la demande: 
Mercredi, Août 31, 2022
Date de début: 
Vendredi, Octobre 21, 2022
Genre de travail: 
À temps plein
Ville: 
Kamloops
Province: 
Colombie-Britannique
Niveau de scolarité: 
Université (Études de premier cycle)
Langues: 
L’anglais
Déplacement nécessaire?: 
Non
Méthode préférée pour recevoir les demandes d’emploi: 
Par courriel

ASSOCIATE PRODUCER, INDIGENOUS THEATRE

Competition number:   J0722-0607

Department:   Indigenous Theatre

Status:    Full-Time, Term (until December 16, 2022)

Hours:    Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)

Annual/hourly salary:  $55,600 - $72,000 (position with benefits and pension plan)

Closing date:    August 14, 2022

Anticipated start date:  Immediately

Equity, Diversity and Inclusion:

It is the National Arts Centre’s goal to be a more welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process.

COVID-19 Pandemic

The incumbent may be required to work remotely either full-time or in a hybrid fashion until the end of the pandemic.  All necessary working tools needed to fulfill the duties and responsibilities of this position will be provided to the employee for this purpose.

Resulting from the COVID-19 pandemic, to ensure the safety of all NAC employees, and in keeping with Ottawa Public Health (OPH) guidelines, it is recommended that while working from the NAC employees should wear masks. Whether individuals decide to wear a mask or not, we thank you for being respectful of others’ choices. Additionally, it is recommended to follow OPH guidelines on workplace preventive practices, (such as distancing, masking when distancing is not possible, ventilation, cleaning, workplace testing, and screening programs) to help prevent transmission.

On occasion, the NAC may impose the wearing of masks and the enforcement of rapid testing should it be deemed reasonable and necessary to do so.    
 
Please know that although we remain under a declared pandemic, events and activities are gradually returning to the building. Consequently, staff members are expected to return to the workplace as required, or perform a combination of remote work and work from the National Arts Centre (NAC). Your direct supervisor will provide guidance and information related to the NAC's Hybrid Work Policy.

Introducing the National Arts Centre

The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the next generation of audiences and artists from across Canada. 

Curious to learn more? We invite you to read our strategic plan for 2020-2023 in The Next Act. 

Collaboration, innovation and community-led engagement are only some of the many initiatives the NAC will leverage to help shape a more diverse, equitable, and inclusive future for the performing arts in Canada, one that embodies our slogan and loudly proclaims that Canada is our stage. 

Key activities:

As a member of the Indigenous Theatre team, reporting directly to the Producer, the Associate Producer will work to develop and support appropriate, culturally informed production elements and processes around the creation and production of The Breathing Hole, produced in collaboration with English Theatre.  This role will involve active participation in internal and external activities and committees, decision-making, and financial control of certain elements of this project. The Associate Producer will ensure cultural considerations are integral elements of all administrative and production activities in conjunction with the production. Communication with Indigenous Theatre and English Theatre department members, other NAC departments, and the community, including a variety of external partners in the course of their work will be integral to the position.

 

Responsibilities include but are not limited to:

• Works with the Artistic Directors, the Managing Directors and the Producers of Indigenous Theatre and English Theatre to ensure Inuit culture is centred and considered in all activities connected to The Breathing Hole;
• Works with producing teams of Indigenous Theatre and English Theatre departments to support creation and production elements for The Breathing Hole, including assisting on project budget management;
• Supports outreach, education, production and creation of work happening in, and with, community in Gjoa Haven;
• In collaboration with the IT and ET teams, project management may include company management, travel, development workshop details, contract creation, marketing and communications support, and outreach;
• Assists the Cultural Resident with the execution of corollary outreach activities;
• Along with the Producers, assesses, communicates and monitors safety protocols;
• Works with colleagues at the NAC to implement and promote company-wide practices to ensure physically, emotionally and culturally safe spaces as part of a healthy and welcoming environment for all who work here, particularly visiting artists;
• Assists the Producers in liaising with other NAC departments including Production, Administration; and Marketing, as well as visiting artists;
• Supports and offers care for Inuit Elders and knowledge keepers for all events and assists other departments with same.

Required qualifications:

• Strong knowledge of, and connection to, Inuit culture is imperative; 
• Knowledge of Nattilingmiutut would be an asset;
• Strong administrative and communication skills with strong attention to details;
• Strong knowledge of producing professional live performing arts (theatre, music, dance) and/or cultural gatherings;
• Proficient in budgetary preparation and management;
• Facility in both official languages is an asset;
• Facility in an Indigenous language is an asset.

Who can apply:

Preference will be given to persons of Indigenous ancestry (s. 16(1) CHRA). Persons residing in Canada and Canadian citizens abroad.

All communication will be conducted through email and interviews via videoconferencing. Please ensure to have the most up-to-date information on your résumé including your current email address.  

If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted.

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment. 

While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:

Please submit your cover letter and résumé online through the “Career Opportunities” section of our website at https://nac-cna.ca/en/careers.

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Date limite pour soumettre la demande: 
Dimanche, Août 14, 2022
Date de début: 
Mardi, Juillet 26, 2022
Genre de travail: 
À temps plein
Ville: 
Ottawa
Province: 
Ontario
Niveau de scolarité: 
Diplôme d'études secondaires
Langues: 
L’anglais
Le français
Langues supplémentaires: 
Strong knowledge of, and connection to, Inuit culture is imperative • Knowledge of Nattilingmiutut would be an asset;
Déplacement nécessaire?: 
Non
Méthode préférée pour recevoir les demandes d’emploi: 
En ligne
URL pour faire une demande en ligne: 
http://clients.njoyn.com/CL4/xweb/xweb.asp?clid=74526&page=jobdetails&jobid=J072…

Executive Director

The Executive Director of the CCF/FCMA plans, directs, and administers all aspects of CCF/FCMA operations. As the leader and public face of the organization, the Executive Director reports to the Executive Committee and Board of Directors, and enacts the CCF/FCMA mission statement and strategic plan. The Executive Director advances the CCF/FCMA’s role as an inclusive and equitable organization that fully reflects the diversity of the greater craft community.

Job Responsibilities:

  • Work with the Board to develop, maintain and implement the strategic direction of the CCF/FCMA
  • Report to the Executive Committee and Board of Directors, and ensure the directives of the Board are enacted in a timely and effective manner
  • Develop operational directives based on the strategic plan, including key performance indicators
  • Foster effective communication and teamwork among the Board, Board Committees, Executive Committee, Executive Director and staff
  • Interact with provincial and territorial craft councils and affiliate members, ensuring their needs are represented in CCF/FCMA planning and programming
  • Engage in research and development of craft sector initiatives alongside provincial, territorial and affiliate counterparts
  • Build and maintain relationships with leaders and decision-makers in the art and cultural sector, government, and business community to advance the strategic aims of the CCF/FCMA
  • Provide national craft representation as needed, aligned with advocacy doctrines
  • Develop and oversee the annual operating budget, alongside the Board, including planning, preparing, monitoring and administering
  • Work with the Board to secure adequate funding, and develop new funding, for the operation of the CCF/FCMA, including researching funding sources and writing funding proposals
  • Identify, and act upon, fundraising, funding, grant and philanthropic opportunities, including enacting related programming and reporting in response
  • Manage CCF/FCMA staff, and establish a positive and safe work environment in which staff are empowered to think, plan, and work in a collaborative manner
  • Establish annual objectives, in collaboration with individual CCF/FCMA staff members; seek and provide regular feedback and ensure performance appraisals are completed in a productive and timely way
  • Observe and assess regional, national and international cultural programs and trends to ensure that the CCF/FCMA is advancing best practices and is positioned within the global cultural community

Qualifications/Skills:

  • Digital literacy and excellent technology skills
  • Strong leadership skills and political acumen
  • Strong administrative, organizational, and financial management skills
  • Experience reporting to, and working with, a Board of Directors, ideally in the non-profit sector
  • Strong interpersonal communication skills working with teams of collaborators
  • Experience working in a supervisory role, including hiring and managing staff
  • Demonstrated ability to work with diverse communities
  • Aptitude to develop new markets and organizational directions
  • Creative vision and drive to capitalize through networks and resources, for new and innovative funding, projects, and relationships

Attributes:

  • Ability to lead with influence, humility and inspiration to achieve the CCF/FCMA goals
  • Ability to translate ideas into action, channeling passion and ingenuity into results
  • Capable, confident manager with high professional standards as well as personal integrity
  • Deep commitment to diversity, equity, inclusion and access
  • Active participant in, and understanding of, arts, culture, educational associations and professional networks

Requirements:

  • University degree with minimum 5 years’ experience in a leadership role in the non-profit sector; a graduate degree in a relevant field will be considered an asset
  • Bilingual in both official languages

Salary/Benefits:

  • Starts at $55,000 per year, negotiable depending on qualifications. Note that the CCF/FCMA board supports budget growth through revenue development, which could increase available staff compensation
     
  • Benefits include:
    Medical and Dental coverage, Life Insurance and Long Term Disability Insurance
    Professional Development fund
    Flexible work scheduling: work/life balance is valued
    Flexible work environment: work from anywhere in Canada with a strong internet connection
    Work-related travel compensation
    Generous vacation

The CCF/FCMA is committed to an equitable, diverse and inclusive workplace. We uphold principles of employment equity so that individuals have access to opportunities free from barriers based on cultural and racial backgrounds, beliefs, disabilities, gender identity/expression, sexual orientation, marital and family status, socio-economic status, age or geography. We recognize that we live in one of the most culturally diverse nations in the world, and as a national arts service organization are committed to reflecting that diversity through our organization, and our membership. We also acknowledge the historic inequities in our systems, and look to further partner with our community and peer institutions to move beyond, and remove, barriers that exist.

Qualified candidates should apply by submitting a cover letter and resume to projects@canadiancraftsfederation.ca no later than 11:59 pm EST on Monday August 15th, 2022. Interviews will be scheduled soon after. We thank everyone for their interest, but only those selected for an interview will be contacted. References will be requested at the time of the interview. Interviews will be held via Zoom.

Salaire horaire, salaire ou échelle salariale: 
Starting Wage: $55,000
Date limite pour soumettre la demande: 
Lundi, Août 15, 2022
Date de début: 
Lundi, Septembre 5, 2022
Genre de travail: 
À temps plein
Ville: 
Remote
Province: 
Nouveau-Brunswick
Niveau de scolarité: 
Université (Études de premier cycle)
Langues: 
L’anglais
Le français
Déplacement nécessaire?: 
Oui
Méthode préférée pour recevoir les demandes d’emploi: 
Par courriel

Entertainment Contractor

Request for Proposals
Entertainment Contract
Diamond Tooth Gerties Gambling Hall
Dawson City, Yukon

The Klondike Visitors Association (KVA) hereby requests formal proposals to produce entertainment at Diamond Tooth Gerties Gambling Hall (Gerties) for three seasons, May through September, commencing May 2023 and ending September 2025. Interested producers are asked to submit a clearly marked, complete proposal, by mail, emailed document, or in person, addressed to:

DTG Entertainment Proposal
Attention: Ricky Mawunganidze, Executive Director
Klondike Visitors Association
Box 389 Dawson City, Yukon Y0B 1G0

Contacts for additional information:
Ricky Mawunganidze, Executive Director; rmawunganidze@dawson.net or,
Viki Paulins, Casino Manager; vpaulins@dawson.net

The deadline for information requests is September 26, 2022
The deadline for receipt of proposals is October 12, 2022

Qualifying proposals will be evaluated by KVA based on a combination of price and quality.
KVA reserves the right to not accept the lowest price or any proposal submitted.

Background

Diamond Tooth Gerties (Gerties) is distinguished as Canada’s oldest casino. Gerties is an iconic visitor attraction, currently featuring a unique Klondike Gold Rush-themed entertainment experience that includes three unique high-energy shows nightly, licensed gaming with slot machines, poker, blackjack, red dog, and roulette, a full-service bar, and food. Gerties seats approximately 300 people.
www.DiamondToothGerties.ca

Klondike Visitors Association (KVA) is a non-profit organization located in Dawson City, Yukon. KVA’s mandate includes destination marketing, hosting special events, and the operation of attractions, including Diamond Tooth Gerties Gambling Hall.
www.KVADawson.com

Dawson City is a small but vibrant community and popular tourist destination. Dawson City attracts approximately 100,000 visitors from all over the world, primarily during the summer months. The population of Dawson City is approximately 2,000 year-round residents, with a surge in population during the summer months.
www.DawsonCity.ca

Proposal Criteria

A) Price
i) The proposed duration of the contract with total price and price per year.
ii) Details of all cost categories and corresponding amounts (including applicable GST)

B) Qualifications
i) Describe the business and artistic experience and qualifications of the producer/company including the professional background of principals.
ii) Provide current references, letters of reference, reviews, media articles, videos, and/or any other relevant supporting material for the producer/company.

C) Proposals
i) Describe the overall concept and artistic version for Gerties entertainment
ii) Provide detailed descriptions of proposed entertainment including, but not limited to: cast, roles, scripts, sets, choreography, music, technical support.

D) Contact
i) All applicants are highly recommended to contact Ricky Mawunganidze or Viki Paulins for further information about this request for proposals.

Date limite pour soumettre la demande: 
Mercredi, Octobre 12, 2022
Genre de travail: 
À contrat
Ville: 
Dawson City
Province: 
Yukon
Niveau de scolarité: 
Diplôme d'études secondaires
Langues: 
L’anglais
Déplacement nécessaire?: 
Non
Méthode préférée pour recevoir les demandes d’emploi: 
Par la poste
Par courriel
En personne
URL pour faire une demande en ligne: 
https://diamondtoothgerties.ca/careers/

Patron Services Coordinator

Department: Patron Services
Reports to: Assistant Manager of Patron Services
Status: Full-time, Permanent

POSITION SUMMARY:

We are looking for an experienced, dynamic individual with a passion for customer service, ticketing and arts administration.

The Patron Services Department works in a fast-paced environment, focusing on providing an exceptional and engaging customer service experience for all patrons and donors. Typical services include ticketing, receiving donations, inbound and outbound calls, Live Chat, email, and other general inquiries.

Office hours are generally Monday to Friday, from 9 AM to 5 PM. Additional hours are required to work evening and weekend concert duty, primarily at Roy Thomson Hall and George Weston Recital Hall, as well as occasional meetings and office work during peak times of the season.

You will be a part of the Patron Services Management Team and provide concierge-level service to all of our patrons where our goal is to exceed expectations.

In this position, you will begin working from the TSO office and upon the completion of the 3-month probation period, may transition into a hybrid work model of 3 or more days a week in the office, and the others working remotely from a secure location in your home. The TSO office is located at 145 Wellington Street West, Toronto, Ontario.

Salary Range: $40,000 to $45,000

Competitive benefits package.

RESPONSIBILITIES:

Employee Relations Support:

  • Provides training, coaching, and creates a positive team environment for the Patron Services team to achieve consistent delivery of exceptional service and patron engagement.
  • Supports Assistant Manager in overseeing the Patron Services Team, including setting daily and weekly tasks, hiring, developing, evaluating, and coaching to promote a safe, inclusive, creative, and results-oriented workplace culture.
  • Support Assistant Manager with daily duties including monitoring phone queue, Live Chat, and Contact Us emails.
  • Remain current with legislative training as it pertains to patron service (i.e., AODA, Bill 168, Bill 132).

Operations Support:

  • Supports Assistant Manager to ensure TSO concerts, events, campaigns, offers, pricing changes, special promotions and customer service information are accurately and effectively communicated to staff through updates to TSO Intranet.
  • Monitors Contact Us, patron comments, complaints and general feedback. Responds to escalated customer service enquiries, identifies challenges and opportunities and works with the Assistant Manager of Patron Services to implement solutions.
  • Identify potential problems and report to management, developing solutions wherever possible.
  • Work in collaboration with the department management team to optimize operational processes and procedures.
  • Supports Patron Services team during busy times, assisting patrons by phone and in-person with series & single ticket orders, ticket exchanges, tax receipt processing, and RSVPs for Friends events.
  • Monitor ticketing system and liaise with ticketing system support staff and department management to resolve problems.
  • Participate in a rotating schedule of weekend monitoring of Contact Us email.
  • Assist with covering duties of Assistant Manager and Patron Services Coordinator during absences.
  • Remain current and knowledgeable about TSO and TSYO performances, TSO Friends Donor Program and Events, TSOUNDCHECK Program, Subscription Packages, Single ticket and Group Sales policies and practices, promoting each, where appropriate.
  • Assist with other duties/projects as required.

Patrons Support:

  • Provides patron service support to Patron Services Representatives, as it pertains to Tessitura processes.
  • Provides feedback to management with respect to daily summary of patron comments and concerns.
  • Handle escalated customer service challenges beyond the scope of the Patron Service Representative.
  • Oversee presentation and operations of the Patron Services Centre, including maintaining marketing promotional content on TV Screen, office supplies, ticket stock, ticket wallets, and merchandise. Some light lifting is required to move ticket inventory and supplies.
  • Assists with proofing marketing communications and ticketing initiatives.
  • Assists Assistant Manager of Patron Services on yearly Patron Services campaigns including, but not limited to, season announcement, subscription and seating process, and single ticket on sale.
  • When answering patron enquiries, be prepared to go the extra mile by not just answering product and service questions, but by providing information for alternate concerts, packages and services, as appropriate.
  • Resolve customer service challenges by clarifying the patron's complaint, determining the cause of the problem, selecting and explaining the best solution(s) to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Supports the Assistant Manager in overseeing the Patron Services team, ensuring that patrons are provided with exceptional service and that transactions, processes, protocols, and procedures are accurately followed using the appropriate tools and platforms.

QUALIFICATIONS:

  • Minimum of 2 years of supervisory or managerial experience with strong organizational skills; able to lead, direct, and inspire employees.
  • Highly motivated self-starter, a “doer” with a willingness to work hands-on in assisting patrons and staff.
  • Experience in effectively managing multiple medium to large-scale tasks simultaneously; excellence in organizing and prioritizing.
  • Strong written and verbal communication skills; excellent interpersonal skills and ability to interact with all levels of staff, including management.
  • Demonstrates leadership, decision-making, analytical and problem-solving skills.
  • Ability to work in a fast-paced team environment and respond calmly to challenging situations.
  • Able to adapt to a flexible working schedule, including early mornings, late evenings, weekends, and holidays.
  • Professional presentation, appearance and work ethic.
  • Some light lifting is required to move ticket inventory and supplies.
  • Knowledge of ticketing systems. Working knowledge of Tessitura is a strong advantage.
  • Passion for orchestral music or performing arts.
  • Experience and/or interest in issues of equity, access, and inclusion.

HOW TO APPLY:

Please email your cover letter, resumé, and the names and phone numbers of 3 references by 5 pm on Monday, August 8th, 2022 to Esther Lee, Director of Human Resources, at elee@tso.ca. While the TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted. No telephone calls please.

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.

The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Routine office environment with most concert-related activity taking place in Roy Thomson Hall. The Patron Services Coordinator will be required to work some evening and weekend concerts and/or other special events. The TSO is currently working in a hybrid work environment with the balance of in-office and remote work determined by departmental needs.

The TSO requires all employees to provide proof of fully-vaccinated status, with vaccines approved by Health Canada. A person is considered fully vaccinated if they have completed the required regime for a COVID-19 vaccine and 14 days have passed since their final dose.

Salaire horaire, salaire ou échelle salariale: 
$40,000 to $45,000
Date limite pour soumettre la demande: 
Lundi, Août 8, 2022
Date de début: 
Lundi, Août 29, 2022
Genre de travail: 
À temps plein
À contrat
Ville: 
Toronto
Province: 
Ontario
Niveau de scolarité: 
Université (Études de premier cycle)
Langues: 
L’anglais
Déplacement nécessaire?: 
Non
Méthode préférée pour recevoir les demandes d’emploi: 
Par courriel

Interim Assistant Manager of Patron Services

Department: Patron Services
Reports to: Director of Patron Services
Status: Full-time, Contract Position (16 to 17 months) starting August 29, 2022

POSITION SUMMARY:
The Toronto Symphony Orchestra (TSO) is looking for an energetic, dynamic and experienced ticketing professional to assist in managing the Patron Services Department. The Assistant Manager provides exemplary customer service while leading the organization’s efforts to increase revenue and grow patron loyalty. This position reports to the Director of Patron Services and offers a competitive salary.

The Patron Services Department works in a fast-paced environment, focusing on providing an exceptional and engaging customer service experience for all patrons, musicians and donors. Typical services include ticketing, donations, inbound and outbound calls, Live Chat, email, and other general inquiries.

Office hours are generally Monday to Friday, from 9 AM to 5 PM. Additional hours are required to work evening and weekend concert duty, primarily at Roy Thomson Hall and George Weston Recital Hall, as well as occasional meetings and office work during peak times of the season.

In this position, you will begin working from the TSO office and upon the completion of the 3-month probation period, may transition into a hybrid work model of 3 or more days a week in the office, and the others working remotely from a secure location in your home. The TSO office is located at 145 Wellington Street West, Toronto, Ontario.

RESPONSIBILITIES:

Employee Relations Support:

  • Provides direct leadership, training, coaching, and creates a positive team environment for the Patron Services team to achieve consistent delivery of exceptional customer service and patron engagement.
  • Manages personnel, including hiring, training, creation of weekly Patron Services schedule, bi-monthly payroll, Concert Duty schedule and pay, and monitoring staff absences.

Operations Support:

  • Ensures TSO concerts, events, campaigns, offers, pricing changes, special promotions and customer service information are accurately and effectively communicated to staff and venue partners.
  • Oversees Contact Us, patron comments, complaints and general feedback. Responds to escalated customer service enquiries, identifies challenges and opportunities, and works with the Director of Patron Services to implement solutions.
  • Assists with proofing marketing communications and ticketing initiatives.
  • Attends Patron Services, Marketing and Development meetings, and participates in a rotating schedule of monitoring “Contact Us” email on weekends.
  • Attends bi-weekly meetings with Roy Thomson Hall Box Office and Front of House Services to discuss the support of staff at the venue.
  • Manages and analyzes Call Centre software, including reporting and implementing updates to the Call Centre tree to ensure a consistent level of support and wait times. Monitors calls at random, for quality assurance and sales training opportunities.
  • Collaborates with Director of Patron Services on yearly Patron Services campaigns including, but not limited to, season announcement, subscription and seating process, and single ticket on sale.
  • In conjunction with the Director of Patron Services, proposes and implements TSO policies and procedures including general ticketing, customer service standards, promotional activities, patron privacy and PCI compliance, AODA compliance, Ticket Sales Act, and employee health and wellness.
  • Assists with covering some duties of Director and Patron Services Coordinator during absences.
  • Remains current with legislative training as it pertains to customer service (i.e., AODA, Bill 168, Bill 132).
  • Assists with other duties/projects as required.

Patrons Support:

  • Supports Patron Services team during busy times, assisting patrons by phone and in-person with subscription series & single ticket orders, ticket exchanges, tax receipt processing, and RSVP’s for Donor events.

QUALIFICATIONS:

  • Minimum of three (3) or more years of management experience with strong organizational skills, able to lead, direct, and inspire employees.
  • Solid working knowledge of computerized ticketing systems, preferably Tessitura.
  • Demonstrates leadership, decision-making, analytical and problem-solving skills.
  • Strong written and verbal communication skills; excellent interpersonal skills and ability to interact with all levels of staff including senior management.
  • Comfortable working in a fast-paced, deadline-oriented environment where attention to detail and organizational skills are paramount.
  • Highly motivated self-starter, a “doer” with a willingness to work hands-on in assisting customers and staff.
  • Able to adapt to a flexible working schedule, including early mornings, late evenings, weekends, and holidays.
  • Some light lifting is required to move ticket inventory and supplies.
  • Experience and/or interest in issues of equity, accessibility, and inclusion.
  • Passion for orchestral music or the performing arts.

This is a full-time contract position commencing on August 29, 2022 for a period of 16 to 17 months.

Salary range: $50,000 to $55,000

HOW TO APPLY:

Please email your cover letter, resumé, and the names and phone numbers of 3 references by 5 pm August 11, 2022 to Esther Lee, Director of Human Resources, at elee@tso.ca.

While the TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted. No telephone calls, please.

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to the further diversification of ideas. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Routine office environment with most concert-related activity taking place in Roy Thomson Hall. The Interim Assistant Manager of Patron Services will be required to work some evening and weekend concerts and/or other special events. The TSO is currently working in a hybrid work environment with the balance of in-office and remote work determined by departmental needs.

The TSO requires all employees to provide proof of fully-vaccinated status, with vaccines approved by Health Canada. A person is considered fully vaccinated if they have completed the required regime for a COVID-19 vaccine and 14 days have passed since their final dose.

Salaire horaire, salaire ou échelle salariale: 
$50,000 to $55,000
Date limite pour soumettre la demande: 
Jeudi, Août 11, 2022
Date de début: 
Lundi, Août 29, 2022
Genre de travail: 
À temps plein
À contrat
Ville: 
Toronto
Province: 
Ontario
Niveau de scolarité: 
Université (Études de premier cycle)
Langues: 
L’anglais
Déplacement nécessaire?: 
Non
Méthode préférée pour recevoir les demandes d’emploi: 
Par courriel

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