Interim Assistant Manager of Patron Services (FT Contract)

Interim Assistant Manager of Patron Services
Department: Patron Services Department
Status - Full time,  Contract Position (16 to 17 months) - Start Date - as soon as possible. 

Position Summary:
The Toronto Symphony Orchestra (TSO) is looking for an energetic, dynamic and experienced ticketing professional to assist in managing the Patron Services Department. The Assistant Manager provides exemplary customer service while leading the organization’s efforts to increase revenue and grow patron loyalty. This position reports to the Director of Patron Services and offers a competitive salary.

The Patron Services Department works in a fast-paced environment, focusing on providing an exceptional and engaging customer service experience for all patrons, musicians and donors. Typical services include ticketing, donations, inbound and outbound calls, Live Chat, email, and other general inquiries.

Office hours are generally Monday to Friday, from 9 AM to 5 PM. Additional hours are required to work evening and weekend concert duty, primarily at Roy Thomson Hall and George Weston Recital Hall, as well as occasional meetings and office work during peak times of the season.

In this position, you will begin working from the TSO office and upon the completion of the 3 month probation period, may transition into a hybrid work model of 3 or more days a week in the office, and the others working remotely from a secure location in your home. The TSO provides all necessary equipment for working from home. The TSO office is located at 145 Wellington Street West, 5th floor Toronto, Ontario.

Responsibilities:            

Employee Relations Support:
Provides direct leadership, training, coaching, and creates a positive team environment for the Patron Services team to achieve consistent delivery of exceptional customer service and patron engagement.
Manages personnel, including hiring, training, creation of weekly Patron Services schedule, bi-monthly payroll, Concert Duty schedule and pay, monitoring staff absences.

Operations Support:
Ensures TSO concerts, events, campaigns, offers, pricing changes, special promotions and customer service information are accurately and effectively communicated to staff and venue partners.
Oversees Contact Us, patron comments, complaints and general feedback. Responds to escalated customer service enquiries, identifies challenges and opportunities, and works with the Director of Patron Services to implement solutions.
Assists with proofing marketing communications and ticketing initiatives.
Attends Patron Services, Marketing and Development meetings, and participates in a rotating schedule of monitoring “Contact Us” email on weekends.
Attends bi-weekly meetings with Roy Thomson Hall Box Office and Front of House Services to discuss the support of staff at the venue.
Manages and analyzes Call Centre software, including reporting and implementing updates to the Call Centre tree to ensure a consistent level of support and wait times. Monitors calls at random, for quality assurance and sales training opportunities.
Collaborates with Director of Patron Services on yearly Patron Services campaigns including, but not limited to, season announcement, subscription and seating process, and single ticket on sale.
In conjunction with the Director of Patron Services, proposes and implements TSO policies and procedures including general ticketing, customer service standards, promotional activities, patron privacy and PCI compliance, AODA compliance, Ticket Sales Act, and employee health and wellness.
Assists with covering some duties of Director and Patron Services Coordinator during absences.
Remains current with legislative training as it pertains to customer service (i.e., AODA, Bill 168, Bill 132).
Assists with other duties/projects as required.

Patrons Support:
Supports Patron Services team during busy times, assisting patrons by phone and in-person with subscription series & single ticket orders, ticket exchanges, tax receipt processing, and RSVP’s for DonorFriends events.

Qualifications:  
Minimum of three (3) or more years of management experience with strong organizational skills, able to lead, direct, and inspire employees.
Solid working knowledge of computerized ticketing systems, preferably Tessitura.
Demonstrates leadership, decision-making, analytical and problem-solving skills.
Strong written and verbal communication skills; excellent interpersonal skills and ability to interact with all levels of staff including senior management.
Comfortable working in a fast-paced, deadline-oriented environment where attention to detail and organizational skills are paramount.
Highly motivated self-starter, a “doer” with a willingness to work hands-on in assisting customers and staff.
Able to adapt to a flexible working schedule, including early mornings, late evenings, weekends, and holidays.
Some light lifting is required to move ticket inventory and supplies.
Experience and/or interest in issues of equity, accessibility, and inclusion.
Passion for orchestral music or the performing arts.

This is a full-time contract position commencing as soon as possible for a period of 16 to 17 months.

Salary range:  $50,000 to $55,000

How to Apply:
Please email your cover letter, resumé, and the names and phone numbers of 3 references to Esther Lee, Director of Human Resources, at elee@tso.ca.

While the TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted. The posting will remain open until a candidate is selected. No telephone calls please.

 

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas. The TSO is committed to providing accommodations for persons with disabilities. If you require accommodation, the TSO will work with you to meet your needs.
Working Conditions/Physical Demands:
Routine office environment with most concert-related activity taking place in Roy Thomson Hall. The Interim Assistant Manager of Patron Services will be required to work some evening and weekend concerts and/or other special events. The TSO is currently working in a hybrid work environment with the balance of in-office and remote work determined by departmental needs.
The TSO requires all employees to provide proof of fully-vaccinated status, with vaccines approved by Health Canada. A person is considered fully-vaccinated if they have completed the required regime for a COVID-19 vaccine and 14 days have passed since their final dose.
About the TSO:
One of Canada’s most respected arts organizations, the Toronto Symphony Orchestra (TSO) has played a vital role in the city’s dynamic cultural life for 100 years. Music Director Gustavo Gimeno brings an expansive artistic vision, intellectual curiosity, and sense of adventure to programming the 93-musician Orchestra. The TSO is committed to serving local and national communities through vibrant performances, extensive educational activities, and impactful community relationships. It has a notable recording and broadcast history and has been celebrated internationally during its many tours. Toronto’s iconic Roy Thomson Hall is the TSO’s home, drawing patrons from around the world. The Toronto Symphony Orchestra’s name remains synonymous with musical versatility and growth, and artistic distinction.

Hourly Wage, Salary or Salary Range: 
$50,000 to $55,000
Application Deadline: 
Monday, September 19, 2022
Start Date: 
Monday, September 26, 2022
Type of Work: 
Full Time
Contract
City: 
Toronto
Province: 
Ontario
Education Level: 
University (Undergraduate)
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Cheffe ou chef, production culturelle et musicale

Cheffe ou chef, production culturelle et musicale
Faculté de musique

Avec ses quelque 70 ans d’histoire, la Faculté de musique est reconnue comme la plus grande institution francophone d’enseignement de la musique en Amérique du Nord. Au confluent de la tradition européenne et de l’avant-gardisme américain, avec une touche montréalaise qui contribue à sa renommée, la Faculté attire et fait rayonner le talent de 650 étudiantes et étudiants, et de 160 enseignantes et enseignants venus d’ici et d’ailleurs.

Les raisons pour lesquelles cet emploi est fait pour vous

  • Vous êtes passionné(e) par le milieu de la production culturelle et musicale
  • Vous êtes dynamique, autonome et savez faire preuve de créativité dans l'identification de stratégies et de solutions
  • En tant que gestionnaire chevronné(e), vous savez comment créer et maintenir un environnement de travail inclusif, encourageant la diversité
  • Vous avez envie de mettre vos compétences au service d’une organisation qui contribue à forger la société de demain.

Vos défis au quotidien

  • Planifier et gérer les ressources humaines, financières et matérielles, nécessaires à la réalisation de plus de 550 événements annuels.
  • En tant que membre de l’équipe de direction, participer à la planification des orientations stratégiques et travailler en collégialité avec le corps enseignant ainsi qu’avec les différentes équipes de travail.
  • Conseiller la direction et mettre en place des services répondant aux standards de qualités.  Élaborer et implanter des processus de travail, des modes de contrôle et des outils assurant le bon fonctionnement des opérations. Être responsable de l’entretien des équipements.  S’assurer des procédures sécuritaires pour l’utilisation des équipements de scène ainsi que du respect des normes de sécurité et de la qualité de l’environnement pour le personnel et pour le public.
  • En collaboration avec la direction administrative ainsi que la Direction des immeubles planifier les projets de rénovation et/ou d’amélioration continue.  Conseiller la direction quant au budget d’immobilisation des 3 salles de concert et pour tout projet de mise à niveau technique de restauration ou de développement des espaces de diffusion.  Assurer un suivi serré de l’avancement des travaux afin de respecter l’échéancier et le budget.

Ce qu’il vous faut pour réussir dans ce rôle

  • Baccalauréat dans une discipline jugée pertinente
  • Minimum de 5 ans d'expérience en production dans le milieu culturel, incluant la musique
  • Expérience en gestion d'équipe, idéalement en milieu syndiqué
  • Habiletés marquées en communication orale et écrite
  • Être disponible le soir et les fins de semaine selon le calendrier des évènements

Notre promesse employeur

  • Un salaire annuel entre 70 555 $ et 100 794 $, en fonction de votre expérience
  • Des perspectives de carrière diversifiées et intéressantes ainsi qu’une offre de formation continue
  • Possibilité de télétravail
  • Un accès facile en transport collectif
  • L’accès aux cliniques et à la foule de services offerts à la communauté de l’UdeM
  • Des heures de travail réduites pendant la période estivale et une foule d’autres avantages pour faciliter la conciliation travail/vie privée

Davantage d’information sur ce poste

  • Poste régulier à temps plein situé près du campus principal, avec possibilité de télétravail 
  • Date butoir pour soumettre votre candidature : le 5 sepembre 2022, fin de journée
Hourly Wage, Salary or Salary Range: 
70 555 $ et 100 794 $
Application Deadline: 
Monday, September 5, 2022
Type of Work: 
Full Time
City: 
Montréal
Province: 
Quebec
Education Level: 
University (Undergraduate)
Languages: 
French
Travel: 
Yes
Prefered Method(s) of Application: 
Apply Online
URL to Apply Online: 
http://rh-carriere-dmz.synchro.umontreal.ca/psp/rhprpr9_car/EMPLOYEE/HRMS/c/HRS_…

Responsable des communications

LE MOULIN À MUSIQUE RECHERCHE UN.E RESPONSABLE DES COMMUNICATIONS

Depuis 1980, LE MOULIN À MUSIQUE crée, produit et diffuse des spectacles musicaux dédiés au jeune public à des fins artistiques, éducatives et sociales. Sous la direction artistique de Barah Héon-Morissette, Le Moulin à Musique favorise la rencontre entre le jeune public et la musique, dans un esprit de création, de découverte et d’échange.

Description du poste :
En collaboration avec l’équipe du Moulin à Musique, le ou la responsable des communications contribue à la réalisation des activités de communication et de marketing de l’organisme. Votre rôle est d’apporter un soutien essentiel à la diffusion en réfléchissant à une stratégie de communication et en assurant sa mise en œuvre, en développant les outils de communication, en animant les réseaux sociaux et en collaborant au développement philanthropique de l’organisme.

Vos principales responsabilités :
• Élaborer et mettre en œuvre une stratégie de communication en fonction des orientations de l’organisme, des budgets disponibles et des activités
• Gérer la production et la mise à jour des outils de communication et du matériel promotionnel
• Coordonner le travail des divers prestataires et fournisseurs de services (graphiste, réviseur.euse, vidéaste, photographe, etc.)
• Mettre à jour le site Internet
• Animer les réseaux sociaux
• Rédiger les contenus liés aux communications
• Collaborer à l’organisation des activités événementielles
• Collaborer au développement philanthropique de la compagnie

Votre savoir-faire :
• Diplôme universitaire en communication, marketing ou une combinaison de formation et expérience équivalente
• Bonne expérience dans un poste similaire
• Excellentes capacités rédactionnelles et une parfaite maîtrise de la langue française
• Excellentes capacités de communication, tant à l’oral qu’à l’écrit
• Excellentes capacités d’analyse et de synthèse
• Excellentes connaissances des nouvelles technologies et du marketing numérique
• Connaissance du milieu culturel et jeune public (un atout)

Votre savoir-être :
• Rigueur, précision et souci du détail
• Savoir travailler en équipe, dynamisme, engagement
• Sens de l’initiative et habileté à travailler de façon autonome
• Créativité, force de proposition
• Capacité à respecter les échéanciers
• Sens de l’organisation et des responsabilités
• Aimer relever des défis.

Nous vous offrons :
• Poste permanent, temps partiel 2 jours par semaine
• Horaire flexible, possibilité de télétravail, conciliation travail/vie personnelle
• Salaire entre 19,50$ et 21$ de l'heure, selon expérience
• Politique de vacances et de congé généreuse
• Ambiance de travail agréable et conviviale avec une équipe enthousiaste et engagée

Dépôt des candidatures :
Veuillez faire parvenir votre curriculum vitae ainsi qu’une lettre de présentation à coordination@moulinmusique.qc.ca.
Pour une entrée en poste dès que possible.
Veuillez noter que seuls les candidats retenus pour une entrevue seront contactés.
Le Moulin à Musique souscrit au principe de l'égalité des chances en emploi et encourage toutes personnes, sans égard à ses origines, son genre, son âge ou son handicap, à présenter sa candidature.

Hourly Wage, Salary or Salary Range: 
19,50$ - 21$
Application Deadline: 
Friday, February 24, 2023
Type of Work: 
Part-Time
City: 
Montreal
Province: 
Quebec
Education Level: 
University (Undergraduate)
Languages: 
French
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Communications Coordinator

SUMMARY:

The Communications Coordinator will be responsible for managing the organization’s social media presence and for sending weekly newsletters and e-blasts to keep our members and the management community engaged and up to date about MMF and industry-wide news.

They will report to the Executive Director and will work alongside both the Outreach and Programming Directors. Learn more about the team at https://mmfcanada.ca/our-team.

KEY RESPONSIBILITIES:

  • Lead on MMF Canada’s social media activity, creating and executing strategic plans including content creation and analysis.
  • Day-to-day management of MMF social media channels (Facebook, Twitter, Instagram, LinkedIn) including:
  1. posting about MMF programming and events (ensuring coordination with Programming Director and newsletter content)
  2. sharing industry information pertinent to the MMF Canada audience
  3. building connections with partner organizations by sharing their relevant content
  4. managing and replying to direct messages across all of MMF’s social media channels and monitoring and responding to public comments on our posts when required
  • Draft and send weekly newsletters and e-blasts
  • Source content for newsletters and social media and create images in Canva as necessary
  • Attend weekly meetings with full team and/or Executive Director and other meetings as necessary to fulfill responsibilities - meetings are held on weekdays

SKILLS AND ATTRIBUTES:

  • Effective time manager with the ability to manage and prioritize multiple projects and deadlines
  • Comfortable working in a fast-paced environment
  • Strong communication skills - written, visual, and interpersonal
  • Creative
  • Detail-oriented - ensuring outgoing messaging is correct and complete
  • Independent and resourceful - thrive in a remote work environment and shows initiative
  • Collaborative and responsive - enjoys working with a team able to respond to needs and requests in a timely manner
  • Fluent in English; French would be an asset
  • Experience with running social media advertising would be an asset
  • Proven experience using Twitter, Facebook, Instagram, LinkedIn to effectively communicate with and grow online audiences
  • Proficiency using Linktree, Canva, Hootsuite, MailChimp, Slack, Google Drive
  • Understanding of and experience in the music industry would be an asset

ADDITIONAL INFO: 

TERM - October 3, 2022 to March 31, 2022
TYPE - 6-month contract position with possibility of continuing based on funding and contractor performance
FEE - $12,000 - Contractor to invoice as $2,000/month, including HST if applicable
LOCATION - Remote (MMF Canada operates as a fully virtual office, primarily using Google Drive, Zoom, and Slack to communicate)
EQUIPMENT REQUIRED - Access to a computer and mobile phone and high-speed internet
HOURS - flexible; approximately 15 to 20 hrs per week depending on contractor’s skill and speed

APPLICATION INSTRUCTIONS:

MMF Canada is strongly committed to diversity and welcomes applications from systemically and historically excluded candidates including those who identify as Indigenous, Black, People of Colour, 2SLGBTQ+, female, and/or disabled. We strive to foster an inclusive and equitable environment including representation and intentional relationship building throughout our staff, board, members, and hired speakers and presenters.

Please email a resume expressing your interest and outlining your suitability for this contract to admin@mmfcanada.ca with the subject “Communications Coordinator Application”.

This posting closes September 7, 2022 at 11:59pm PDT.

If you require accessibility accommodations to participate in the application process, please contact admin@mmfcanada.ca.

Please note only qualified applicants selected for an interview will be contacted.
Thank you for your interest.

Application Deadline: 
Wednesday, September 7, 2022
Start Date: 
Monday, October 3, 2022
Type of Work: 
Contract
City: 
Remote
Province: 
Ontario
Education Level: 
High School
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Director of Development

Position:  Director of Development
Duration:  Permanent, full-time, year-round
Deadline:  September 9, 2022 or until filled

About the Role:
This is an exciting opportunity to strengthen and grow fund development initiatives at the PuSh International Performing Arts Festival, a signature cultural event in the city of Vancouver.
Reporting directly to the Director of Operations, the Director of Development is responsible for leading and ensuring the smooth operation, efficiency and growth of the private sector fundraising programs of the Society. This includes planning and executing fundraising campaigns and events, managing and developing individual donor base year round and building and maintaining relationships with foundations, corporate donors and sponsors. The successful candidate will collaborate with contractors and staff to build PuSh’s fundraising portfolio.
The Director of Development provides professional support to the Collaborative Leadership Team and Board of Directors and will perform the duties of the position to the best of their abilities and will at all times devote their effort to advancing the interest of the Society. This is a permanent, full-time position that operates in accordance with the Association of Fundraising Professionals Code of Ethics and Donor Bill of Rights. 

Highlights of the Position

  • Salary $50,000-60,000
  • Extended Health Benefits Package
  • 2 Weeks Vacation plus additional office closure periods
  • Relocation support

Attributes We Seek:

  • Interest in innovative approaches to fundraising that reflect changing practices, preferences, and demographics of diverse prospect spheres.
  • Thrives working collaboratively.
  • Deep enthusiasm for the transformational potential of the arts.
  • A practical, calm, and creative problem-solver and strategic thinker, with the flexibility to react nimbly to the unexpected.
  • Results-oriented personality with a collegial approach and high level of integrity.
  • Strong attention to detail and high level of thoroughness.

Candidates Professional Experience:

  • Relevant experience fundraising within a not-for-profit environment, preferably in the arts.
  • Experience in managing a complex portfolio of prospects at various stages of relationship with an organization.
  • Experience in working with prospects, donors, and senior volunteers.
  • Proven track record in setting and reaching financial goals.
  • Excellent communication skills - written and verbal.
  • Post-secondary degree or diploma or equivalent education and experience.

Exceptional Candidates will have:

  • Proven history of strategic planning around fundraising.
  • Track record of successful fundraising event coordination.
  • Extensive experience in individual and corporate fund development.
  • Experience working with database software to track and manage donors.

How to Apply:
Interested Candidates are encouraged to reach out to hr@pushfestival.ca if they have any questions about this position, or would like further information.
To apply, send a cover letter stating your interest in this posting along with a resume/cv outlining your professional experience. Applications will continue to be accepted until the position is filled, with a priority application date of September 9, 2022.

KEY DATES (subject to change):

  • September 9, 2022 Posting Due Date – priority application date
  • September 2022 Application review and interview process
  • (TBA on Zoom, TBA in-person if possible)
  • October 2022 Candidate begins (optimal start date)

We strongly encourage applications from members of communities that are marginalized or that experience structural discrimination inlluding those identifying as Indigenous, people of colour, members of non-dominant ethnic, religious, linguistic and/or cultural groups, women, (im)migrants/newcomers, people with (dis)abilities, and LGBTQ2S+ people and we strongly encourage applicants to self-identify in their application if they feel comfortable doing so. In order to achieve a representative team, preference may be given to applicants self-declaring as being a member of one or more of the groups identified above. PuSh believes that a staff that reflects the diversity of the communities we serve strengthens our ability to achieve our mission.
PuSh is committed to full inclusion of all qualified individuals. As part of this commitment, we will ensure all persons with disabilities are provided reasonable accommodations. If accommodations are needed to participate in the job application or interview process and/or to perform essential job functions, please contact hr@pushfestival.ca.

Contact Name: Keltie Forsyth, Director of Operations

Director of Development Areas of Specific Responsibility:
The Director of Development is responsible for planning, implementing, and leading private sector fundraising campaigns and initiatives. This includes all activities that generate revenue from:

  • Individual donors and members;
  • Corporate donors, sponsors and advertisers;
  • Foundations;
  • Special events.

This position includes, but is not limited to, the following responsibilities:

  • Work with the Collaborative Leadership Team to establish and monitor revenue targets for all programs, per the annual development plan and timeline.
  • Research and identify prospective supporters.
  • Actively solicit funds on behalf of the Society through presentations, proposals, mailings, email campaigns and personal solicitations.
  • Manage donor cultivation, stewardship, recognition and reporting activities.
  • Develop and maintain all fundraising collateral and tools, including final reports, corporate folders, tax receipts, thank you letters, web pages and other materials.
  • Coordinate and host donor/member/sponsor events.
  • Supervise support personnel as necessary.
  • Provide leadership to the volunteer Fundraising committee to achieve fundraising goals and targets, as necessary and appropriate.
  • Work with the Collaborative Leadership Team to ensure that fundraising policies for the Society are up-to-date and effective.
  • Network on behalf of the Society to encourage support and interest.
  • Develop and maintain constituent management records.
  • Participate in the development of the Society’s Annual Report
  • Represent the Society at events and meetings as necessary.
  • Participate in Festival activities as necessary.
  • Participate in the Society’s ongoing strategic planning.
  • Attend regular staff and production meetings as called by the Collaborative Leadership Team.
  • Support the efforts of the Society and other Society staff members and contractors as necessary.
Hourly Wage, Salary or Salary Range: 
$50,000 - $60,000
Application Deadline: 
Friday, September 9, 2022
Start Date: 
Monday, October 3, 2022
Type of Work: 
Full Time
City: 
Vancouver
Province: 
British Columbia
Education Level: 
University (Undergraduate)
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Direction de production et de tournée

Le Théâtre de la Vieille 17 est à la recherche d’une personne motivée, créative et débrouillarde pouvant occuper la fonction de DIRECTION DE PRODUCTION ET DE TOURNÉE (poste permanent à temps plein). La personne titulaire de ce poste contribue à la réalisation de la vision artistique de la compagnie, particulièrement en ce qui a trait à la gestion des besoins logistiques et la coordination des productions, tournées, activités et événements de la Vieille 17.

La Vieille 17 valorise une représentativité plus juste de personnes appartenant à un ou à plusieurs groupes discriminés. Nous croyons que les connaissances, compétences, expériences et différences contribueront à accroître les capacités et à enrichir le travail de notre compagnie afin de mieux refléter la pluralité et la richesse de la communauté. Par conséquent, une attention particulière sera accordée aux candidatures de personnes qui appartiennent à l’un ou plusieurs de ces groupes : Autochtones, personnes racisées, personnes immigrantes et les personnes 2ELGBTQ+. Si vous faites partie d’un de ces groupes et souhaitez nous en faire part, veuillez le préciser dans votre lettre de motivation.

CONDITIONS D'EMBAUCHE

  • Lieu de travail : Ottawa (possibilité de télétravail pour certaines périodes)
  • Langue de travail : français
  • Horaire de travail : 35h par semaine (horaire variable qui peut inclure des soirées et fin de semaine)
  • Échelle salariale : entre 48 000 $ et 58 000 $ selon l’expérience et les qualifications
  • Avantages : vacances (période des Fêtes et 4 semaines à l’été) et assurances collectives
  • Entrée en fonction : au plus tard janvier 2023 avec possibilité d’entrée en fonction progressive (à convenir avec la personne retenue)

SOMMAIRE DES RESPONSABILITÉS

  • Gérer et coordonner la logistique des productions, des tournées, des spectacles en accueil et des autres activités et événements de la Vieille 17;
  • Évaluer les ressources nécessaires, définir et respecter les échéanciers de travail, développer et gérer les budgets, recruter, encadrer et superviser les ressources contractuelles artistiques et techniques;
  • Assurer la communication entre les différentes personnes des projets, productions, tournées, spectacles en accueil, la Nouvelle Scène Gilles Desjardins, etc., et le bureau administratif.

PROFIL IDÉAL

  • Expérience en direction de production ou de tournée, direction technique, régie, gestion d’événement, gestion de projets ou une expérience pertinente et équivalente;
  • Expérience en gestion budgétaire et en gestion d’équipe;
  • Connaissance du milieu théâtral et/ou de la diffusion des arts de la scène un atout;
  • Capacité d’organiser et gérer un processus créatif;
  • Capacité à gérer plusieurs projets simultanément et avoir le sens des priorités;
  • Capacité à travailler sous pression et à respecter les échéanciers;
  • Capacité à gérer une équipe avec respect et leadership;
  • Bon sens de l’initiative, de créativité, d’autonomie et de débrouillardise.

EXIGENCES

  • Une excellente connaissance du français et de l’anglais, à l’oral et à l’écrit, est essentielle afin d’accéder à ce poste;
  • Permis de conduire valide de classe G (Ontario) ou équivalent;
  • Maîtrise des logiciels de Microsoft Office.

COMMENT POSTULER

  • Faire parvenir votre curriculum vitae et une lettre décrivant vos aptitudes pour l'emploi (en français) d'ici le lundi 12 septembre 2022, 17h (HNE) à l’adresse mfb@vieille17.ca à l’attention de France Boily, directrice administrative.
  • Les dossiers incomplets ne seront pas considérés.
  • Nous communiquerons uniquement avec les personnes retenues pour une entrevue.
  • Les entrevues auront lieu en personne ou par visioconférence.
Hourly Wage, Salary or Salary Range: 
48 000$ à 58 000$
Application Deadline: 
Monday, September 12, 2022
Type of Work: 
Full Time
City: 
Ottawa
Province: 
Ontario
Education Level: 
High School
Languages: 
French
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Patron Services Reprtesentative

Patron Services Representatives
Department: Patron Services
Reports To: Assistant Manager, Patron Services
Status: Full-time, permanent

Base Salary: $36,000 and competitive benefits package

Position Summary:

The Patron Services Representative works in a fast-paced environment, focusing on providing an exceptional and engaging customer service experience for all patrons and donors. Typical services include ticketing, receiving donations, inbound and outbound calls, Live Chat, email, and other general inquiries. The role requires  experienced, dynamic individuals with a passion for customer service, ticketing and arts administration.

Office hours are generally Monday to Friday, from 9 AM to 5 PM. Additional hours are required to work evening and weekend concert duty, primarily at Roy Thomson Hall and  George Weston Recital Hall, as well as occasional meetings and office work during peak times of the season.  You will be a part of the Patron Services Team and provide concierge level service to all of our patrons where our goal is to exceed expectations.

In this position, you will begin working from the TSO office and upon the completion of the 3 month probation period, may transition into a hybrid work model of 3 or more days a week in the office, and the others working remotely from a secure location in your home. The TSO office is located at 145 Wellington Street West, Toronto, Ontario.

Key Responsibilities:

Arts Administration
Remain current and knowledgeable about TSO and TSYO performances, TSO Friends Donor Program and Events, TSOUNDCHECK Program, Subscription Packages, and Single ticket and Group Sales policies and practices, promoting each, where appropriate.
When answering patron enquiries, be prepared to go the extra mile by not just answering product and service questions, but by providing information for alternate concerts, packages and services, as appropriate.
Support and engage TSO patrons through outbound courtesy calls to welcome new subscribers, inform patrons regarding concert changes, subscription renewals reminders, Friends program, and new events and opportunities.
Remain current with legislative training as it pertains to customer service (i.e., AODA, Bill 168, Bill 132).
Assist with other duties/projects as required.
Customer Service
Resolve customer service challenges by clarifying the patron's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
Respond to all inquiries by phone, Live Chat, email, and in-person in a prompt and professional manner.
Field feedback from patrons, finding solutions to challenges that may arise. Ensure that patrons’ voices are heard and that the TSO patron experience continually improves.
Ticketing
Facilitate patron transactions at the TSO including processing single tickets, subscriptions, group sales, and fulfillment of subscriber and donor benefits.
When answering patron enquiries, be prepared to go the extra mile by not just answering product and service questions, but by providing information for alternate concerts, packages and services, as appropriate.
Required Experience and Skills:
Minimum of 1-2 years’ experience in delivering a high level of customer service.
Ability to thrive in a fast-paced team environment with a high call volume, and respond calmly to challenging situations.
Attention to detail is critical.
Experience in effectively managing multiple medium scale tasks simultaneously; excellence in organizing and prioritizing.
Strong written and verbal communication skills; excellent interpersonal skills and ability to interact with all levels of staff, including management.
Available to work some evenings and weekends in addition to the regular 9-5 schedule
Demonstrates initiative, analytical and problem-solving skills.
Some light lifting is required to move ticket inventory and supplies.
Knowledge of ticketing systems. Working knowledge of Tessitura is a strong asset.
Passion for orchestral music or performing arts.
How to Apply:
Please email your cover letter, resumé, and the names and phone numbers of 3 references by 5 pm on Wednesday, August 17th, 2022 to Esther Lee, Director of Human Resources, at elee@tso.ca.    While the TSO thanks all applicants for their interest, only those applicants selected for an interview will be contacted. No telephone calls please.

The Toronto Symphony Orchestra is committed to having a workforce that is reflective of the diversity of the City of Toronto and strongly encourages applications from all qualified individuals, especially those who can provide different perspectives and contribute to a further diversification of ideas.

The TSO is committed to providing accommodations for people with disabilities. If you require accommodation, the TSO will work with you to meet your needs.

Working Conditions/Physical Demands:
Routine office environment with most concert-related activity taking place in Roy Thomson Hall. The Patron Services Coordinator will be required to work some evening and weekend concerts and/or other special events. The TSO is currently working in a hybrid work environment with the balance of in-office and remote work determined by departmental needs.
The TSO requires all employees to provide proof of fully-vaccinated status, with vaccines approved by Health Canada. A person is considered fully-vaccinated if they have completed the required regime for a COVID-19 vaccine and 14 days have passed since their final dose.
About the TSO:

One of Canada’s most respected arts organizations, the Toronto Symphony Orchestra (TSO) has played a vital role in the city’s dynamic cultural life for 100 years. Music Director Gustavo Gimeno brings an expansive artistic vision, intellectual curiosity, and sense of adventure to programming the 93-musician Orchestra. The TSO is committed to serving local and national communities through vibrant performances, extensive educational activities, and impactful community relationships. It has a notable recording and broadcast history and has been celebrated internationally during its many tours. Toronto’s iconic Roy Thomson Hall is the TSO’s home, drawing patrons from around the world. The Toronto Symphony Orchestra’s name remains synonymous with musical versatility and growth, and artistic distinction.

Hourly Wage, Salary or Salary Range: 
$36,000
Application Deadline: 
Wednesday, August 17, 2022
Start Date: 
Tuesday, September 6, 2022
Type of Work: 
Full Time
City: 
Toronto
Province: 
Ontario
Education Level: 
College/Cegep
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Executive Director - Telefilm Canada

Telefilm Canada is a federal cultural agency dedicated to the development and promotion of the Canadian audiovisual industry. The Corporation acts as one of the Canadian government's principal instruments for providing strategic leverage to the private sector, supplying the film, television and interactive digital media industries with financial and strategic support. Telefilm's role is to foster the production of films, television programs and cultural products that reflect Canadian society, with its linguistic duality and cultural diversity, and to encourage their dissemination at home and abroad.

Telefilm Canada is governed by a Board of Directors composed of six members, appointed by the Governor in Council, and the Government Film Commissioner, appointed under the National Film Act. The Executive Director is the Chief Executive Officer of the Corporation, and reports to Telefilm’s Board of Directors. In his/her capacity, the Executive Director has supervision over and direction of the work and staff of the Corporation and may attend the meetings of the Corporation.

If this is of interest to you and/or you wish to submit your application, we encourage you to do so before August 31, 2022. Please visit the Governor in Council at appointments.gc.ca, inquiries can be directed to Anne-Sophie Laforest, Associate, Boyden at alaforest@boyden.com.

The Government of Canada is committed to providing a healthy and accessible workplace that supports one’s dignity, self-esteem and the ability to achieve one’s full potential. With this in mind, all appointees will be expected to take steps to promote and maintain a healthy, respectful, inclusive and harassment-free work environment.

Preference may be given to applicants who are members of one or more of the following groups: women, Indigenous peoples, persons with disabilities, and members of a visible minority group.

The Government of Canada will consider bilingual proficiency and diversity in assessing applicants.

We strongly encourage those interested to submit their application before August 31, 2022.

Application Deadline: 
Wednesday, August 31, 2022
Type of Work: 
Full Time
City: 
Montreal
Province: 
Quebec
Education Level: 
University (Graduate)
Languages: 
English
French
Travel: 
No
Prefered Method(s) of Application: 
Apply Online
URL to Apply Online: 
https://pcogic.njoyn.com/cl3/xweb/XWeb.asp?NTKN=c&clid=52106&Page=JobDetails&Job…

Special Projects and Event Coordinator- Craft Nova Scotia

We are seeking a creative, forward-thinking individual to join our Craft Nova Scotia team as Special Projects and Event Coordinator. This well organized, motivated individual will coordinate the Craft Nova Scotia’s Annual Craft Nova Scotia Designer Craft Show(s), Pop-up sales events, training and development workshops, as well as other special events, and provide oversight of the Online Designer Craft Shop. The Special Projects and Events Coordinator will report to the Executive Director and work collaboratively with other team members in the delivery of innovative programs, services and events to serve the craft community.

https://craftnovascotia.ca/jobs/

 

Hourly Wage, Salary or Salary Range: 
$37, 310 - $42,640 per annum,
Application Deadline: 
Sunday, August 7, 2022
Type of Work: 
Full Time
City: 
Halifax
Province: 
Nova Scotia
Education Level: 
University (Undergraduate)
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Executive Director

THE ORGANIZATION

Whether to inspire, enrich, or most of all, entertain, we boldly make outstanding live art happen here.
Western Canada Theatre is honoured to be Kamloops’ own nationally acclaimed live professional theatre company. WCT is grateful to have been creating on Tk’emlúps te Secwépemc territory within the traditional lands of the Secwépemc Nation since 1969 and to have its roots in youth theatre.
WCT believes local is global and bravely launches and performs outstanding live theatre through stories that resonate in Kamloops and beyond on three unique stages.

WCT does this by engaging with the community both onstage and off, in classrooms and rehearsal halls, in digital spaces and throughout the city. WCT is a vital local creative asset and is proud to originate professional works that are recognized regionally and nationally, presenting plays of acclaimed producing companies from all parts of Canada.

WCT operates and manages purpose-built administrative, rehearsal, and performance spaces in Kamloops, including the 165-seat Pavilion Theatre and the 685-seat Sagebrush Theatre.
Over the last 40 years WCT has grown into one of the largest producing theatres in BC. Creating    a remarkable impact on the national theatre landscape: producing premieres of important new Canadian work. WCT has provided training some of Canada’s finest theatre professionals and showcasing our work and our artists across the country.

Highlights of WCT’s commitment to the community include educational ventures and regular theatre school classes in production, specialized workshops for children with Down Syndrome and those on the Autism spectrum; developing and promoting new and established Indigenous and Canadian programming and providing opportunities for female playwrights and directors.

ABOUT KAMLOOPS

Like many communities in B.C., the City of Kamloops is experiencing growth and a rapidly changing identity.

With over 100,000 residents, Kamloops has a cultural composition, age profile and other demographic attributes that reflect the shifting nature of its population. While most residents of Kamloops are of Western or Northern European origins, there are a growing number of Asian, Aboriginal, and other North American groups in the region. Opportunities exist to reflect this demographic and cultural shift in planning and developing programming and events to reflect the needs of the community.

Kamloops is one of Canada’s premier host centres for developing amateur sport, tournaments, cultural events, high performance training camps and national and international competitions. As Canada’s Tournament Capital, the city fosters a grassroots philosophy of inclusion, accessibility, and sport development. Incorporated as a city in 1893, Kamloops has transitioned into an urban city while maintaining its western hospitality. The city is home to Thompson Rivers University and benefits from the influx of students and infrastructure related to higher education.

Of note to visitors and tourists, Kamloops is a major stop on the Rocky Mountaineer scenic rail line between Vancouver, British Columbia and Banff, Alberta. The nearby Sun Peaks Resort – the second-largest ski area in Canada - draws outdoor enthusiasts to Kamloops from across British Columbia and Alberta and from around the world.

The city also takes pride in its vibrant arts community. Year-round locals and visitors alike enjoy professional and emerging art galleries and displays throughout the city. Amateur and professional theatre, music festivals, and established and emerging arts and culture organizations and events are held annually in public venues.

Kamloops is a perfect destination for those looking for year-round outdoor activities and a rich cultural life in a compact community that is easy to navigate.

 

THE POSITION

This is an exciting opportunity to co-lead one of Canada’s most innovative, dynamic, and successful regional theatre companies. As WCT embarks on an exciting new future of theatrical performance and production, the company is seeking an experienced Executive Director (ED) to work in a co-leadership role with Artistic Director (AD) James MacDonald.

The successful candidate will be an exceptional administrative leader who will collaborate with the creative, administrative, and production teams of WCT - in partnership with the AD - to create and implement a bold vision for the company’s future success.

The ED thrives in building positive and meaningful relationships with staff, artists, Board members, audiences, donors, and community members to support WCT’s goals. An energetic and inspirational leader, the ED is a champion of equity, diversity, inclusion and anti-racism.

RESPONSIBILITIES

Organizational Leadership

  • Lead and manage the administrative and business operations of WCT.
  • Oversee organizational finances, business development, facility management, and the Kamloops Live! Box Office.
  • Establish a strong, complementary, and effective working relationship with the AD.
  • Develop and foster the highest standards of creativity, collaboration, and inclusion, as well as fiscal, operational, and administrative excellence.
  • Report to the board and prepare and provide relevant information including regular financial updates and forecasts.
  • In partnership with the AD and the Board of Directors, implement the strategic plan.
  • Utilize both traditional methods and innovative digital strategies and analytics to reach and engage new and diverse audiences.
  • Ensure human resources is run with compassion and efficacy.
  • Mentor team leaders and direct reports. Monitor staff engagement and organizational culture.
  • Establish a strong and valuable working relationship with the Board Chair and Board of Directors.
  • Work with Board of Directors and WCT staff to develop and implement policies and procedures to mitigate risk.
  • Implement and oversee approved budgets.
  • Oversee the management and operation of WCT facilities.
  • Create, monitor, and implement WCT’s contractual agreements and obligations (e.g., CTA, ADC, PGC, co-productions).
  • Possess a strong business acumen that will support the growth and ongoing success of WCT.
  • A keen knowledge and interest in adopting technology and innovative business practices into the ongoing operations of WCT.

Fundraising & Sponsorship

  • Generate and steward relationships with government agencies, corporate sponsors, and individual donors, including identifying and securing new funding sources and partnerships.
  • Build relationships with key local, provincial, and national government representatives, including the BC Arts Council and Canada Council.
  • Create partnerships and relationships to both drive revenue and increase awareness of WCT in the community.
  • Manage major grants, including writing, submitting, monitoring, and reporting outcomes in accordance with established requirements.

In Collaboration with the Artistic Director

  • Work with the AD to develop production and related budgets to support the artistic vision of WCT within a sustainable financial framework.
  • Work with the AD on fund development, sponsorship, donor relations, marketing, and publicity.
  • Along with the AD be the public face of WCT and represent the company in Kamloops and the surrounding region.
  • Create an open, collaborative, and productive environment for staff, artists and volunteers.
  • Participate in and advise regional, provincial, and national committees and organizations (e.g. PACT).
  • Ensure WCT represents and is accessible to the broad and diverse community.

 

CANDIDATE QUALIFICATIONS

  • Minimum five years of senior management experience in a producing theatre organization or in the performing arts in general or multi-faceted, complex organization.
  • Demonstrated experience in budgeting, financial forecasting, and reporting.
  • Strong leadership and communication skills, with the ability to establish and build relationships with key stakeholders.
  • Demonstrated understanding of and proven commitment to the values of equity, inclusion, and diversity with a track record of inclusive, strategic leadership and collaboration.
  • Experience in theatre facilities management is an asset.
  • Solid understanding of the business side of the performing arts, including producing, marketing, venue management, subscription and ticket sales, pricing/scaling tactics, and artist and labour relations.
  • An understanding of digital and social media as they relate to marketing and communications.
  • Proven success in fundraising including individual giving, foundations, corporate sponsorships, and government funding.
  • Demonstrated experience working with and reporting to a Board of Directors.
  • Alignment with WCT’s mission, vision, and values.

 

CANDIDATE ATTRIBUTES

  • A dynamic leader with a passion for excellence, and a demonstrated ability to inspire colleagues and stakeholders.
  • A consensus builder with the ability to delegate, inspire and manage.
  • Strong organizational management skills, detail-oriented, strategic, and disciplined.
  • Demonstrated commitment in co-leadership; able to collaborate with WCT’s AD to support the development and execution of the organization’s artistic vision and goals.
  • A strong talent manager who invests in skill building, celebrates success, and is an approachable coach and mentor.

 

COMPENSATION

A competitive, experienced-based compensation package will be provided. Salary range is between $75,000 to $90,000.

 

HOW TO APPLY

Western Canada Theatre is committed to reflecting the diversity of our community and our country.  We are an equal-opportunity employer and welcome and encourage submissions from individuals, with proper credentials, of all genders, cultures, ethnicities, sexual orientations, and abilities.  

WCT thanks all candidates for their interest, however, will only contact those selected for interviews.

Please submit your application by emailing your cover letter and résumé to WCT@searchlightpartnersgroup.com, no later than August 31, 2022.

Western Canada Theatre is honoured to live, create, and have the opportunity to gather our community in the Tk’emlúps te Secwépemc territory within the traditional lands of the Secwépemc Nation.

Application Deadline: 
Wednesday, August 31, 2022
Start Date: 
Friday, October 21, 2022
Type of Work: 
Full Time
City: 
Kamloops
Province: 
British Columbia
Education Level: 
University (Undergraduate)
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Pages

Subscribe to CultureWorks.ca RSS