Associate Director, Guest Services

Associate Director, Guest Services
Edmonton Symphony Orchestra & Francis Winspear Centre for Music

This position is responsible for overseeing all ticketing processes and making sure every patron and guest of the Winspear Centre has an extraordinary and personalized experience. You supervise quality assurance for all customer service systems and customer interactions, with particular focus on ticket purchase processes. You manage the Guest and Ticket Services Team and support other departments within the organization by soliciting and sharing guest feedback, tracking customer service issues, and presenting analysis reports on the effectiveness the organization’s current customer service policies and recommendations for improvements.

Your qualifications include a post-secondary degree and background in the entertainment or events industry. You understand people and are innovative and proactive in creating solutions that serve the customer’s best interests. A strong working knowledge of database software platforms is recommended, and management or supervisory experience is required. An appreciation of the value arts and culture bring to the community as a whole is necessary for success in this role.

For more details on the role, please visit www.WinspearCentre.com/employment.

Please submit your résumé and cover letter to Meghan Unterschultz at meghan@winspearcentre.com. Subject line: Associate Director, Guest Services. Please no phone calls.

Closing date: Friday, June 14, 2013, at 4:30 pm

Application Deadline: 
Friday, June 14, 2013
Type of Work: 
Full Time
City: 
Edmonton
Province: 
Alberta
Education Level: 
University (Undergraduate)
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Patron Development Associate

Patron Development Associate – Edmonton Symphony Orchestra & Francis Winspear Centre for Music

Are you passionate about the arts in Edmonton, and live music in particular? Are you looking for an opportunity to grow into an arts management career? In this position, you will support the Patron Development Department of the ESO and Winspear Centre in building and nurturing enduring relationships with our supporters and our community. You are responsible for supporting patrons, subscribers and donors, including coordinating donation and tax receipt processing, patron communications, event coordination, responding to inquiries, maintaining a database of patron information and an activities calendar, as well as general project, research, and administrative support.

Some post-secondary education is required, and experience in fundraising, public relations, marketing, and/or event coordination would be an asset. A ‘people person’ energized by being at events and greeting patrons, donors, and community supporters, will excel in this role. Skill with database management or familiarity with such software is strongly recommended. You are efficient, organized, and diligent with details. A love of music and your appreciation of the value of arts and culture to the community are essential to success in this role.

For more details on the role, please visit www.EdmontonSymphony.com/employment.

Please submit your résumé and cover letter to Meghan Unterschultz at meghan@winspearcentre.com. Subject line: PD Associate. Please no phone calls.

Closing date: Friday, May 31, 2013, at 4:30 pm

Application Deadline: 
Friday, May 31, 2013
Type of Work: 
Full Time
City: 
Edmonton
Province: 
Alberta
Education Level: 
University (Undergraduate)
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Operations Manager

 

Music Managers Forum Canada

Job Opening for ‘Operations Manager’

Application Deadline: May 24, 2013

Start Date: June 17, 2013

Organization Description

A not-for-profit membership-based association, MMF Canada presents a series of educational, networking, and awards events in partnership with Canadian music conference and festivals year round. www.musicmanagersforum.ca

Job Description 

Music Managers Forum Canada is seeking a responsible and motivated entrepreneurial leader to leverage the organization’s success to date and spearhead its growth moving forward. Under the guidance of the Board of Directors, the Operations Manager is responsible for the overall direction and management of the MMF Canada.

The ideal candidate will be an active leader in the community with a proven record of success in fundraising, marketing, project, event and people management and financial management in a not-for-profit music organization.

Key Responsibilities:

• Events: Plan and execute the Cross-Country Workshop Series in partnership with major music conferences and festivals across Canada, as well as the Annual Honour Roll Awards Reception and the Master Class Series.

• Financial Management: Develop and maintain annual and project budgets, manage organization's resources, payables and receivables within budget guidelines and perform daily bookkeeping.

• Fundraising: Research funding and sponsorship sources, write and submit grant proposals, develop sponsorship and marketing packages, administer fundraising reports and documentation, create revenue generating partnerships


• Marketing, Communications, Web, PR: Oversee Social Media Management, create and distribute newsletters, create and update website content and all other digital and print communications. Ensure consistent, strong, positive image with publicist.



• Membership: Manage membership system of over 160 music managers representing over 300 national and international acts, member communications, maintain and source out discounts for members, provide members with learning, networking and money saving opportunities.

Skills & Requirements:

• Post Secondary education in Arts Management, Business Management, or equivalent

• 2-plus years of leadership experience preferably in a NFP music organization

• Excellent oral and written communication skills and organizational skills

• Demonstrated ability to maintain budgets and relationships

How to Apply:

Qualified applicants are invited to submit a cover letter and resume by Friday May 24, 2013 by email to info@musicmanagersforum.ca. Expected start date is Monday June 17, 2013.

Application Deadline: 
Friday, May 24, 2013
Start Date: 
Monday, June 17, 2013
Type of Work: 
Full Time
City: 
Toronto
Province: 
Ontario
Education Level: 
College/Cegep
Languages: 
English
Travel: 
Yes
Prefered Method(s) of Application: 
By E-Mail

Camrose Performing Arts Centre Theatre Manager

The Camrose Performing Arts Centre invites applications and nominations for the position of Theatre Manager.

The Camrose Performing Arts Centre:

The Camrose Performing Arts Centre, located on the Augustana campus of the University of Alberta, is a new 38,000 sq. foot facility that is scheduled to open in the spring/summer of 2014. It is the product of a joint vision and collaborative endeavour involving the University, the City of Camrose, and Camrose County. The facility includes a main stage theatre with 550 seats on two sloped-floor levels, a stage area of 2,700 sq. feet, an orchestra pit, and a 70-foot fly tower. An additional multi-purpose space will accommodate recitals, dance classes, exhibits, receptions, etc.  The lobby will include support for visual arts exhibits in addition to amenities for patrons. The building, designed by Barr Ryder, has advanced sustainability features, including energy efficient LED lighting throughout and an advanced photovoltaic installation on all four sides of the fly tower.

The Position of Theatre Manager:

Reporting to a Board of Directors, the Theatre Manager is responsible for the overall management, operation and programming of the Performing Arts Centre. The Manager is also expected to provide leadership within the local/regional arts community and to promote, publicize, and communicate the philosophy, programs and activities of the PAC. (S)he will be charged with developing an effective economic operating model for the Centre, balanced between community-based and University arts groups, touring programs, and other community/corporate rentals and usage. The Manager is responsible for general operations; the planning and delivery of all programs; budget development, financial management and reporting; marketing and community relations; revenue generation, including rentals, fundraising and grant applications; oversight of relevant legal and safety matters; management of staff; and service as a resource and liaison to all active PAC Committees/Boards.

The City of Camrose:

Camrose, which is situated amid some of the richest farmland in Alberta’s prairies, is a vibrant city of over 17,000 people located 100 km southeast of Edmonton and 70 km from Edmonton International Airport. The City serves a surrounding area with a population over 100,000. With more than 50 not-for-profit arts and cultural groups, plus music, drama, and visual art programs sponsored by the Augustana Campus of the University of Alberta, and opportunities to cooperate with the historic Bailey Theatre downtown, the Performing Arts Centre will become a hub for a thriving arts community.

Qualifications:

The ideal candidate will have a suitable combination of education, training, and/or experience in the arts and theatre management with an emphasis on theatre management skills and experiences and technical background in performance staging. In addition, the following competencies/qualifications are required:

·         Bachelor Degree in Arts, Business, Recreation or other related field OR progressively diverse and proven arts administration experience;

·         Ability to listen effectively with community arts groups and organizations;

·         Excellent skills in: verbal and written communication; grant and report writing; fundraising; meeting facilitation; committee and community liaison;

·         Proficiency in computer use and sector-related software and programs;

·         Knowledge of, and commitment to formal OH&S/safety training, First Aid/AED, WHMIS and general knowledge of safe workplace practices;

·         Five to seven years progressive experience in arts marketing, programming and theatre management including production management, touring productions, venue reconfiguration, technical production, and revenue maximization;

·         Proven experience working with a Board of Directors and volunteer groups;

·         Experience in setting up “performing arts presenter series” with a proven record of success.

The Theatre Manager represents the Performing Arts Centre to the public, the media and the performing arts industry at large through leadership and participation in community activities. (S)he must be able to establish and maintain effective working relationships with municipal and university officials, the media, artists, board members, artist managers, other arts groups, sponsors, local schools, volunteers, and patrons. 

Other Information and Application Process:

Salary commensurate with experience; benefits package included. Interested candidates are invited to submit, preferably via pdf attachments to an e-mail, a letter of interest, résumé, and list of three references.  The review of applications will begin June 1, 2013, and will continue until the position is filled.

All materials should be sent to:

Mary-Anne Falk, Executive Assistant to the Dean

University of Alberta, Augustana Campus

mfalk1@ualberta.ca

780-679-1130

Application Deadline: 
Saturday, June 1, 2013
Type of Work: 
Full Time
City: 
Camrose
Province: 
Alberta
Education Level: 
University (Undergraduate)
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Technical Director/Production Manager

Theatre Wakefield seeks applications for the newly created position of Technical Director/Production Manager.  This is a part-time contractual position. Please provide a covering letter and a resume clearly demonstrating how you meet the requirements of this position along with the names and phone numbers of three references to: jobs@theatrewakefield.ca before May 17, 2013.

Position Title:
Technical Director/Production Manager

Reports To:
General Manager

Linguistic Requirement:
Bilingual

Tenure:
Contract of 1 year

Hours of Work:
Flexible and part time

Salary:
$18,000
 

Start Date:
June 18, 2013

Client Service Results
Responsible for coordinating and facilitating the technical needs of Theatre Wakefield projects.

Key Activities

  •   Ensure the smooth running of Theatre Wakefield projects
  •   Manage the construction of set designs, organizing load-ins and strikes
  •   Liaise with Producers and Directors on all technical aspects of productions
  •   Schedule production meetings as required
  •   Coordinate the production timelines and ensure that they are met
  •   Support visiting touring productions with technical liaison
  •   Organize and maintain the storage of props, costumes and sets for the company

Skills Required
Candidate must be bilingual
Knowledge of set construction, lighting and sound equipment
Knowledge of fire and safety codes
Ability to coordinate and facilitate the technical needs of a theatrical production
Ability to motivate and work with volunteer crews
Strong organizational skills
Excellent Interpersonal Skills
Tact & Diplomacy

Condition of Employment
Flexible working hours including evenings and weekends
valid driver’s licence

ASSETS
Possession of personal tool kit
Possession of truck or large van
Possession of a computer

Application Deadline: 
Friday, May 17, 2013
Start Date: 
Tuesday, June 18, 2013
Type of Work: 
Part-Time
Contract
City: 
Wakefield
Province: 
Quebec
Education Level: 
College/Cegep
Languages: 
English
French
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

General Manager

Theatre Wakefield seeks applications for the newly created position of General Manager. This is a part-time contractual position. Please provide a covering letter and a resume clearly demonstrating how you meet the requirements of this position along with the names and phone numbers of three references to: jobs@theatrewakefield.ca before May 17, 2013.

Position Title:
General Manager

Reports To:
Theatre Wakefield Board

Linguistic Requirement:
Bilingual

Tenure:
Contract of 1 year

Hours of Work:
Flexible and part time

Work Location:
Personal Residence

Salary:
$22,000

Start Date:
June 18, 2013

Client Service Results
Responsible for providing office administration, coordination of marketing and fundraising activities.

Contacts
Maintain and develop relationships with public and private sector stakeholders.

Key Activities

  •   administration
  •   fundraising

Skills Required
Candidate must be bilingual
Demonstrated experience in preparing successful grant applications
Experience in Supervision
Knowledge of fundraising
Ability to manage people and projects
Ability to deliver projects in a timely fashion
Liaise with the Wakefield La Pêche Community Centre Cooperative (WCCC) and other venues as required
Coordinate volunteer activities
Excellent communication skills
Excellent Interpersonal skills
Resourcefulness
Dependability

Condition of Appointment
Flexible working hours including evenings and weekends
Must own personal computer

ASSET QUALIFICATIONS
Experience in marketing and publicity

Application Deadline: 
Friday, May 17, 2013
Start Date: 
Tuesday, June 18, 2013
Type of Work: 
Part-Time
Contract
City: 
Wakefield
Province: 
Quebec
Education Level: 
College/Cegep
Languages: 
English
French
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Marketing and Development Coordinator

CHALLENGING AND INTERESTING OPPORTUNITY

MARKETING AND DEVELOPMENT COORDINATOR

The Yukon Arts Centre is a not for profit charitable organization that is dedicated to the development of the arts as an important cultural, social and economic force in the Yukon.  We intend to be a model for the development of the arts in the north and a stimulus for a vibrant and creative Territory.

We are seeking a like-minded team player who can help us achieve our goals: an enthusiastic, innovative but precise individual who will fill the full time position of Marketing and Development Coordinator.

This is an opportunity for a creative, self-motivated, and engaging individual.  The Marketing and Development Coordinator will take leadership in institutional and event marketing, sponsorships and individual giving including the shaping of a strategic marketing and development plan. The successful candidate will strive to increase the Yukon Arts Centre’s base of community financial support, audience and client base, heighten its visibility, and increase gallery visitations.

The Marketing and Development Coordinator is responsible for:

  • Developing and implementing a multi-year marketing/development plan and with that plan:
    • Developing publicity, fundraising and communications materials:
    • Developing and servicing an effective sponsorship programme:
    • Developing and servicing an effective individual donor programme:
    • Marketing the corporate image/brand:
    • Guiding all departments in the use of a common style for all communications:
  • Nurturing and coordinating media relations.
  • Creating and seizing opportunities to keep the Yukon Arts Centre in the public’s eye.
  • Working with the Yukon Arts Centre Foundation on fundraising initiatives.
  • Marketing all Yukon Arts Centre presentations, including Mainstage, Old Fire Hall, Galleries and community outreach.

The Marketing and Development Coordinator will report to the CEO and work closely with and support the Artistic Director, the Gallery Director and the Community Programming Director. The Marketing and Development Coordinator will have excellent communication skills, both written and verbal, and will be able to exploit the power of social media. The work is challenging and requires excellent time management and the ability to maximize the impact of the available resources. Relationship building and maintaining clear, precise records are essential.  Considerable computer literacy and the ability to use Microsoft Office and the many available social media tools are required.

The successful candidate will have University or College level training or the equivalent, in any of the following; Communications, Fundraising or Marketing, and with at least two years experience working in one those roles.

This is a full time position starting no later than July 29th and requires a willingness to work flexible hours as dictated by the needs of job. Evening and weekend work will be necessary.

To apply, please forward your resume in confidence to:

Al Cushing
Executive Director
Yukon Arts Centre at ceo@yac.ca

or by mail to

Box 16
Whitehorse, YT
Y1A 5X9

Deadline for application: 28 June 2013

We thank all interested applicants in advance, but will only be contacting those selected for an interview.

Application Deadline: 
Friday, June 28, 2013
Start Date: 
Monday, July 15, 2013
Type of Work: 
Full Time
City: 
Whitehorse
Province: 
Yukon
Education Level: 
University (Undergraduate)
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Research Assistant - Public Art Program

Competition Number: 2013-EX-EN-50440109-01
Competition posting date: 2013.05.01, closing date: 2013.05.15

City Operations Portfolio, Parks, Recreation & Cultural Srvc Dept.,
Cultural & Heritage Services Branch
Primary Location: City Hall,110 Laurier Avenue West 1
Continuous Full-time Position - 35.00 hours/week
Affiliation: CIPP
Salary: $55,115.06 to $67,067.00 annually (2013 Rates of Pay)

The Research assistant is responsible for providing best practices research, analytical and project support for the development, administration and implementation of the Public Art Program, which includes, but is not limited to percent for art commissioning program, collections and exhibitions.

In accordance with the Public Art Program Policy, and as part of a team, the Research Assistant will provide technical research with regard to arts methods, materials, and site integration as well as coordinating documentation and ensuring copyright requirements are met.

Special knowledge in the following areas are essential: understanding contemporary art practices, ability to comprehend and analyse complex artist statements.

Education & Experience
Three (3) year undergraduate degree in Arts Administration, Art History, Fine Art, or a related discipline.
Minimum of three (3) years experience
* Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.

Language, Certificates & Licenses
English oral, reading, writing

Knowledge, Competencies & Skills

  • Research, data collection and analyses methodologies
  • Project management principles and practices
  • Word processing, database and statistical analysis packages for microcomputers (Excel, PowerPoint, Word, Access, MS Project, Visio, Web Publishing)
  • Business Intelligence tools an asset
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers.
  • Work independently and take initiative
  • Prioritize multiple tasks and meet deadlines
  • Research, assemble and analyze data/information
  • Liaise and communicate with all organizational levels
  • Write effectively in a clear, concise manner
  • Make presentations
  • Work in multi-disciplinary teams

If this opportunity matches your interest and profile please apply online by using the "Apply" button.

If this is your first online application please refer to How to Apply for a Position on our career site: http://ottawa.ca/en/node/266331/index.html

If you are not able to apply on-line, please submit your resume and covering letter indicating the
Competition number by mail:

City of Ottawa
Recruitment & Staffing
110 Laurier Ave. West, 5th Floor
Ottawa, Ontario K1P 1J1

We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.

The City of Ottawa is committed to providing quality services by establishing a qualified workforce that reflects the diverse population it serves. The City encourages applications from all qualified individuals.

Application Deadline: 
Wednesday, May 15, 2013
Type of Work: 
Full Time
City: 
Ottawa
Province: 
Ontario
Education Level: 
University (Undergraduate)
Languages: 
English
French
Travel: 
No
Prefered Method(s) of Application: 
By Mail
Apply Online
URL to Apply Online: 
https://careers.ottawa.ca/sap/bc/webdynpro/sap/hrrcf_a_posting_apply?PARAM=cG9zd…

Development and Communications Coordinator

Position Description

Development and Communications Coordinator

Permanent Full-time position

Start date:         June 20, 2013

Job location:       1000 Yonge St., Suite 301, Toronto, ON

The Actors’ Fund of Canada is a registered charity that provides short-term financial aid to help entertainment industry workers maintain their health, housing and ability to work after an illness, injury or other economic setback. The Fund earns revenue from entertainment industry members and the general public through direct mail, grants from labour organizations, workplace campaigns, special events and grassroots fundraising.

Reporting to the Executive Director, the Development and Communications Coordinator will be engaged in the creation, planning, implementation, management and evaluation of communications materials, fundraising initiatives and events. The successful candidate will be adept at understanding and meeting the needs of a complex web of stakeholders. Some evening and weekend work required. Core competencies include: self-motivated, organized and results oriented.

Education Requirements and Other Qualifications:

  • Post-secondary education or equivalent in arts administration or fundraising
  • Working knowledge of and/or keen interest in the Canadian entertainment industry
  • Compassionate, with ability to exercise good judgement, diplomacy and confidentiality
  • Familiarity with Microsoft Office (Word, Excel, Outlook and Access) on a PC system
  • Excellent grasp of written and verbal forms of communication with exceptional grammar and spelling ability
  • Experience with Photoshop or InDesign software a definite asset
  • Knowledge of or experience with The Raiser’s Edge software an asset

Responsibilities:

  • Providing consistent and timely support, follow-up, leadership and coordination for fundraising efforts, providing guidance to volunteers and others as required
  • Preparation of reports, letters, etc. using The Raiser’s Edge
  • Development and implementation of various fundraising projects, direct mail, donor acknowledgement preparation and donor correspondence
  • Design and creation of print, multimedia and online communications materials
  • Writing and distribution of press releases, newsletters and other communications materials
  • Maintenance of the Fund’s web site (WordPress platform)
  • Maintenance of the Fund’s social media communications (Facebook, Twitter, etc.)
  • Other duties as required

Please e-mail resume and cover letter to:

David Hope, Executive Director

e-mail: execdir@actorsfund.ca

Deadline: Friday May 17, 2013

We thank all applicants for their interest, however only those selected for an interview will be contacted.

 

Application Deadline: 
Friday, May 17, 2013
Start Date: 
Thursday, June 20, 2013
Type of Work: 
Full Time
City: 
Toronto
Province: 
Ontario
Education Level: 
University (Undergraduate)
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
By E-Mail

Program Coordinator, Indigenous Arts

This is a termed position to start June 10, 2013 and end October 31, 2013.

The Opportunity

Are you an experienced administrative professional with a background and interest in Indigenous culture and art? The Indigenous Arts department at The Banff Centre is looking for a Program Coordinator to provide the logistical, administrative, and operational support required for the delivery of Indigenous Arts programming and special events.

Responsibilities

  • Work directly with the Program Manager, Indigenous Arts to develop, coordinate, implement, administer, and evaluate Indigenous Arts programs and public events, ensuring the needs of participants, faculty, and performers are fully supported
  • Work with various other Banff Centre departments to arrange all program logistics and to promote Indigenous Arts programs and events
  • Act as primary liaison between program faculty and participants and between Banff Centre departments
  • Work with the Director, Indigenous Arts and the Program Manager in planning and implementing community and/or audience outreach initiatives
  • Undertake research projects including new funding opportunities, artist research, new partnership opportunities, building and updating the contact database, etc.
  • Provide administrative support for the Indigenous Arts department including processing incoming and outgoing correspondence (mail, telephone, email, print); serving as primary support personnel to the Director; maintaining accurate filing/records management systems of Indigenous Arts programs; overseeing the inventory and purchase of office supplies
  • Work with Marketing & Communications and Indigenous Arts in planning and creating promotion materials and strategies, including writing text for brochures, posters, web site pages, social media forums, etc.
  • Reconcile participant and faculty accounts; submit bills for payment; issue and track purchase requests, petty cash transactions, expense claims, travel bookings, and client accounts
  • Prepare claims and financial reports required by grants organizations and contribution agreements by deadline and in compliance with the terms and conditions of the agreement.
  • Associated duties as required

The Ideal Candidate

  • Brings a minimum of four years' work or related experience in Indigenous arts, theatre arts, and/or the performing arts fields
  • Possesses a university degree in arts administration or fine arts
  • Has a deep understanding of and a commitment to an Indigenous/Aboriginal world view, tradition, and community art issues
  • Has excellent analytical, writing, and interpersonal skills and is able to apply good management principles within an artistic environment where flexible solutions are required.
  • Is proficient with Microsoft Office suite and familiar with database management
  • Demonstrates the ability to prioritize, strategize, exercise sound judgment, and function within tight deadlines
  • Is self-motivated with exceptional organizational skills and a superior attention to detail
  • Can communicate in a confident, friendly, and professional manner with all artists, faculty, stakeholders, community members, and colleagues

Special Requirements

  • Candidates offered a position with the Centre, in this capacity, will be required to obtain a criminal record check through the local R.C.M.P. detachment, verifying a clear record before a final job offer can be made.
  • From time-to-time a flexible schedule will be necessary in order to meet program and public event needs. During peak programming times, working during evenings and weekends is required.

Employment Terms & Benefits

In accordance with CUPE 4318, this is a unionized, five-month termed, hourly support staff position, subject to a 500 hour probationary period.

This position pays $18.00 per hour and increases to $20.00 per hour after probation, working up to 37.5 hours per week.

Application Process

If this opportunity matches your interest and experience, please submit your application online via The Banff Centre careers website at www.banffcentre.ca/careers/.  Click on the Program Coordinator, Indigenous Arts job title and create a candidate profile for yourself.

We are accepting applications for this position from May 1 to May 15, 2013.

Application Deadline: 
Wednesday, May 15, 2013
Start Date: 
Monday, June 10, 2013
Type of Work: 
Full Time
Contract
City: 
Banff
Province: 
Alberta
Education Level: 
University (Undergraduate)
Languages: 
English
Travel: 
No
Prefered Method(s) of Application: 
Apply Online
URL to Apply Online: 
http://www.banffcentre.ca/careers/

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